[TL;DR] We need a system where we can appeal to the demolition of playing housing in specific situations (few examples would be unforeseen hiatuses due to health issues / computer malfunctions, missing the deadline for mere hours/days, glitches impeding the game from registering player attendance to their house, etc etc). It'd be good for the players, and it'd be good business for Square Enix, as many players keep their subscriptions just so they can maintain their housing during prolonged hiatuses; deleting them just gives them a reason to stop subscribing or abandoning the game for good.
[Foreword]
I'm breaking a promise here to never come back to these forums. Years ago I was one of the players leading the charge against Square Enix's then-decision to remove regional pricing, thus skyrocketing subscription pricing for players in many countries (...except the UK for some reason). I then got a temporary ban. Others kept the movement alive, some posting on my behalf, but I swore to never come back here ever again.
Well, here I am, because Square Enix's customer support continues to be terrible, and after screwing up spectacularly once again when dealing with an issue, they "kindly" asked me at least 3 times to come here and "offer feedback" on how they could improve their services.
Okay. I'll do that. But I'll be very thorough.
This post will be split into sections for the sake of readability.
If you want to skip to the detailed suggestion rather than backstory stuff, go to section 4.
This will also have to be broken into multiple posts, because of the tiny character limit.
Continue reading...
[Foreword]
I'm breaking a promise here to never come back to these forums. Years ago I was one of the players leading the charge against Square Enix's then-decision to remove regional pricing, thus skyrocketing subscription pricing for players in many countries (...except the UK for some reason). I then got a temporary ban. Others kept the movement alive, some posting on my behalf, but I swore to never come back here ever again.
Well, here I am, because Square Enix's customer support continues to be terrible, and after screwing up spectacularly once again when dealing with an issue, they "kindly" asked me at least 3 times to come here and "offer feedback" on how they could improve their services.
Okay. I'll do that. But I'll be very thorough.
This post will be split into sections for the sake of readability.
If you want to skip to the detailed suggestion rather than backstory stuff, go to section 4.
This will also have to be broken into multiple posts, because of the tiny character limit.
Continue reading...