I've been trying to purchase 7,794 Crysta since early October, without success.
Amazon Pay consistently returns -24202, while credit card and PayPal attempts return i2501.
My retry history:
I've tested multiple computers, browsers, payment methods, internet connections, mobile data, and VPN configurations. I've also cleared browser data and temporarily disabled security software.
I've contacted Square Enix support numerous times through both email and live chat. Despite explaining the extensive troubleshooting and repeated failures, their responses have been essentially the same: clear my browser cache, reset my browser, try another browser, and wait 24 hours before attempting payment again.
I've followed those instructions repeatedly, including waiting considerably longer than 24 hours. Nothing has changed, and support has provided no meaningful explanation of the error codes or any indication that the underlying payment issue is being investigated.
What's particularly frustrating is that I was able to register my credit card successfully and received a $0 authorization confirmation, yet actually purchasing Crysta with that same card still fails.
At this point, I've spent weeks troubleshooting something that appears to be outside my control.
Has anyone experienced these persistent payment errors and found a solution beyond the standard browser-reset advice?
I was curious when my sub was going to expire back in October and wanted to preload with Crysta long in advance. thankfully i have until January but that time is coming......
I was able to register evercold so thats nice. i can play with the earring and minion.
no other payment system on the internet has ever been this strange. and my amazon payment system works fine with other stuff, and with amazon itself.
Continue reading...
Amazon Pay consistently returns -24202, while credit card and PayPal attempts return i2501.
My retry history:
- October 8: Confirmed payment failure. Initially retried approximately every 48 hours.
- October 27–29: Further failures, including attempts more than 24 hours apart.
- November 2: Another failed Amazon Pay attempt.
- November 3, 4:17 PM: Another failed payment attempt.
- November 10: Retried almost seven full days after the previous failure. Still failed.
- Next planned attempt: November 24, after a full two-week pause.
I've tested multiple computers, browsers, payment methods, internet connections, mobile data, and VPN configurations. I've also cleared browser data and temporarily disabled security software.
I've contacted Square Enix support numerous times through both email and live chat. Despite explaining the extensive troubleshooting and repeated failures, their responses have been essentially the same: clear my browser cache, reset my browser, try another browser, and wait 24 hours before attempting payment again.
I've followed those instructions repeatedly, including waiting considerably longer than 24 hours. Nothing has changed, and support has provided no meaningful explanation of the error codes or any indication that the underlying payment issue is being investigated.
What's particularly frustrating is that I was able to register my credit card successfully and received a $0 authorization confirmation, yet actually purchasing Crysta with that same card still fails.
At this point, I've spent weeks troubleshooting something that appears to be outside my control.
Has anyone experienced these persistent payment errors and found a solution beyond the standard browser-reset advice?
I was curious when my sub was going to expire back in October and wanted to preload with Crysta long in advance. thankfully i have until January but that time is coming......
I was able to register evercold so thats nice. i can play with the earring and minion.
no other payment system on the internet has ever been this strange. and my amazon payment system works fine with other stuff, and with amazon itself.
Continue reading...