Unable to proceed with quest Dreams of Paradise

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Date & Time: 2nd May 2026
Frequency: Always
World name: Ravana - Materia
Character name: Nova Stiel
NPC name: Prishe
Class/Level: 100, PLD
Party or solo: Solo
In-game time: Always
Area and coordinates: Lower Jueno
Steps:
1. Completed San D'Oria: The Second Walk
2. On clicking on Prishe to continue with the quest "Dreams of Paradise", the game goes into a black screen with the loading icon on the bottom right and does not proceed. The game is not hung, I can write in chat and there is still music
3. The only way to get out of this is to end the game through task manager
4. I can proceed with all other quests and loading screens, except for "Dreams of Paradise".

Connection Specs
- Type of internet connection/provider: NBN, Optus
- Modem maker/model number: Optus

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 7800X3D 8-Core Processor (16 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 12/14/23 16:52:21 Ver: 05.0001
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 31893.922MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 33941.922MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.990GB SYSTEM_FREEDISC_SPACE 511.438GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4070 Ti SUPER
GRAPHICS_CHIP NVIDIA GeForce RTX 4070 Ti SUPER
GRAPHICS_VRAM 16063.000 MB
GRAPHICS_SHARED_VRAM 15946.961 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8180 10/29/2025 10:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 4070 Ti SUPER
GRAPHICS_CHIP NVIDIA GeForce RTX 4070 Ti SUPER
GRAPHICS_VRAM 16063.000 MB
GRAPHICS_SHARED_VRAM 15946.961 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_20ae8f14a487d5db\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8180 10/29/2025 10:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown AMD Radeon(TM) Graphics
GRAPHICS_CHIP Unknown
GRAPHICS_VRAM Unknown
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0400893.inf_amd64_f1f0fd405b4eecb6\B399385\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400893.inf_amd64_f1f0fd405b4eecb6\B399385\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400893.inf_amd64_f1f0fd405b4eecb6\B399385\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0400893.inf_amd64_f1f0fd405b4eecb6\B399385\amdxc64.dll
GRAPHICS_DRIVER_VERSION 31.00.22044.0001 1/2/2024 10:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Speakers (2- USB Audio Device) {1C2925BE-B881-4446-BFF8-7CB2C2D1C616}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/7/2025 10:00:00
SOUND Speakers (Steam Streaming Microphone) {68BEA187-6E3D-4CB4-9578-4884A3EC7656}
SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SOUND_DRIVER_VERSION 8.33.15.17 7/28/2017 10:00:00
SOUND Speakers (Steam Streaming Speakers) {E0448DAF-28AD-4712-BE86-49E12C586621}
SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SOUND_DRIVER_VERSION 17.56.13.764 7/20/2017 10:00:00
SOUND VX2728-QHD (NVIDIA High Definition Audio) {F5D914D2-8890-40B5-91D4-193A877AA161}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 6/1/2025 10:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio Device {6B5D9750-4BA8-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT G512 RGB MECHANICAL GAMING KEYBOARD {DF3BE2B0-3E59-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT XP-Pen Tablet {8C937440-C146-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT XP-Pen Tablet {8C937440-C146-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT XP-Pen Tablet {8C939B50-C146-11EF-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G512 RGB MECHANICAL GAMING KEYBOARD {DF3C57E0-3E59-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {268A5900-3EAD-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT USB Gaming Mouse {268A8010-3EAD-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G512 RGB MECHANICAL GAMING KEYBOARD {DF3C57E0-3E59-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device {DF3C57E0-3E59-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ITE Device {DF3C7EF0-3E59-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

GRYPHLINK
Google Chrome
Realtek PCI-E Wireless LAN WiFi 6 Driver
Mudfish Cloud VPN v6.3.0
OBS Studio
Steam
CLIP STUDIO PAINT 4.0.3
FINAL FANTASY XIV ONLINE
Launcher Prerequisites (x64)
CLIP STUDIO 4.0.3
Chrome Remote Desktop Host
vertical-canvas version 1.5.2
UE Prerequisites (x64)
Adobe Refresh Manager
Epic Games Launcher
UE Prerequisites (x64)
Realtek Audio Driver
7-Zip 24.08 (x64)
GBT_MB_Update
GBT_RGB_Sync_Control 23.12.29.01
GIGABYTE Control Center 24.01.02.01
Google Play Games
Genshin Impact
Honkai Star Rail
HoYoPlay
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service
Zenless Zone Zero
ReaPlugs/x64
Unpacking
The Great Ace Attorney Chronicles
Monster Hunter Wilds
PNGTuber Plus
LurkBait Twitch Fishing
Slay the Spire 2
FANTASY LIFE i: The Girl Who Steals Time
Umamusume: Pretty Derby
Golf With Your Friends
Stream Avatars
Grounded
Wacom Tablet
Pentablet
Bonjour
UpdateAssistant
ViGEm Bus Driver
Blackmagic RAW Common Components
NVIDIA Graphics Driver 581.80
NVIDIA App 11.0.5.420
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.11504.36206172
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.5.400
NVIDIA Virtual Audio 4.65.0.3
UE Prerequisites (x64)

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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