Music goes off when flying at high altitude (ARR)

[RSS News]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 05/17/2026, 8:30 pm (Paris time)
Frequency: Always

Steps:
1. Use any mount in the game with the "mount music" option deactivated
2. Fly high in Central Thanalan near x17.6, y 15.5 or x22.1, y 28.4, Western Thanalan at x12.6, y11.1 or x11.8, y6.4. Since multiple zone have been confirmed, other zone of ARR might be affected by this inconsistency as well.
4. Going down make the music come back
*Add more steps if necessary

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Famille 64 bits (6.2, build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.70
SYSTEM_LANGUAGE français (Paramètres régionaux : français)
SYSTEM_MEMORY 32656.086MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37520.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.893GB SYSTEM_FREEDISC_SPACE 19.673GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1439.209GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 187.028GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 3080
GRAPHICS_CHIP NVIDIA GeForce RTX 3080
GRAPHICS_VRAM 10053.000 MB
GRAPHICS_SHARED_VRAM 16328.043 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9571 2/27/2026 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 3080
GRAPHICS_CHIP NVIDIA GeForce RTX 3080
GRAPHICS_VRAM 10053.000 MB
GRAPHICS_SHARED_VRAM 16328.043 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_1551c2629382d9e1\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9571 2/27/2026 02:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND Casque (G522 LIGHTSPEED - Wireless Mode) {70B345CD-86D6-4EA8-9A73-AD300822DB35}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 2025.4.69.5433 3/20/2025 02:00:00
SOUND Haut-parleurs (DualSense Wireless Controller) {71EA462A-E839-4E89-8C3F-C1BE855173CB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.8328 4/27/2026 02:00:00
SOUND Ligne (Voicemod Virtual Audio Device (WDM)) {32D41806-D224-46EB-923E-6008C93677F6}
SOUND_DEVICE_NAME mvvad.sys
SOUND_DRIVER_VERSION 2024.7.1.0 7/1/2024 02:00:00
SOUND Odyssey G5 (NVIDIA High Definition Audio) {5A239693-0E41-41D6-BEFD-10978CAD4B0F}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 12/1/2025 02:00:00
SOUND Odyssey G5 (NVIDIA High Definition Audio) {C7AD9703-E5B8-408C-B754-8CC6599DED4C}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 12/1/2025 02:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {52219400-F22C-43D0-8BE3-56EE946F9931}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9111.1 1/26/2021 02:00:00
INPUT Souris {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Clavier {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT ROCCAT Kone XP {01339450-F460-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Appareil HID d'infrastructure HID virtuelle (VHF) {ADF26CB0-2E85-11F1-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Virtual HID {474114E0-F460-11EF-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Virtual HID {47416300-F460-11EF-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Virtual HID {47416300-F460-11EF-8010444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ROCCAT Kone XP {0133E270-F460-11EF-8002444553540000}
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INPUT ROCCAT Kone XP {0133E270-F460-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Apex 3 {B1D6EDD0-25B0-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Apex 3 {B1D714E0-25B0-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT DualSense Wireless Controller {B4CDF620-4236-11F1-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1
INPUT SteelSeries Apex 3 {B2250DD0-25B0-11F0-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
INPUT G522 LIGHTSPEED - Wireless Mode {ADF2BAD0-2E85-11F1-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT ROCCAT Kone XP {01340980-F460-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT G522 LIGHTSPEED - Wireless Mode {ADF2BAD0-2E85-11F1-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ROCCAT Kone XP {01340980-F460-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
INPUT G522 LIGHTSPEED - Wireless Mode {C6BF2620-2E85-11F1-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT H100iRGBPROXT {50861CB0-D346-11EB-800D444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT ROCCAT Kone XP {01340980-F460-11EF-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Elder Scrolls III - Morrowind GotY
Adobe Creative Cloud
Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.4
Battle.net
Epson Scan 2
FileZilla 3.63.2.1
Google Chrome
Zebra CoreScanner Driver (64bit)
MGE XE
NirSoft BlueScreenView
OBS Studio
OpenAL
OpenMW 0.50.0
Overwatch
Overwolf
Parsec
ROCCAT SWARM
Steam
StreamElements SE.Live
The Elder Scrolls IV: Oblivion, PNOO 2.6a
Oblivion - Construction Set
Epson Software Updater
OpenOffice 4.1.10
Launcher Prerequisites (x64)
Python Launcher
Epic Online Services
Java Auto Updater
Garmin Express
Epic Games Launcher
Radmin VPN 1.4.1
Elevated Installer
Minecraft Launcher
Move Transition version 2.9.1
ExitLag version 4.280
Epson Printer Connection Checker
Garmin Express
Streamlabs Desktop 1.13.1
Vortex
7-Zip 19.00 (x64)
Audacity 3.6.4
CCleaner 7
EPSON XP-4100 Series Printer Uninstall
Fairlight Audio Accelerator Utility
GIMP 2.10.34-2
Git
Google Play Games
GShade 5.2.4
Mozilla Firefox (x64 fr)
Mozilla Maintenance Service
Fallout 4: Creation Kit
Skyrim Special Edition: Creation Kit
DYNASTY WARRIORS: ORIGINS
FINAL FANTASY XVI
DYNASTY WARRIORS 8: Xtreme Legends Complete Edition
Fallout 4
Oblivion Soundtrack
Streets of Rage 4
SteelSeries GG 110.0.0
VLC media player
Contrôle d’intégrité du PC Windows
Python 3.10.0 Documentation (64-bit)
Logitech G HUB
DaVinci Resolve
Python 3.10.0 Utility Scripts (64-bit)
Python 3.10.0 Test Suite (64-bit)
DaVinci Resolve Control Panels
Java 8 Update 461 (64-bit)
Zebra CoreScanner Driver (64bit)
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Office 16 Click-to-Run Localization Component
Contrôle d’intégrité du PC Windows
EpsonNet Print
ANT Drivers Installer x64
Python 3.10.0 Development Libraries (64-bit)
Node.js
Python 3.10.0 Tcl/Tk Support (64-bit)
Python 3.10.0 Core Interpreter (64-bit)
NVIDIA Broadcast Voice Driver 1.0.0.5
NVIDIA Pilote graphique 595.71
NVIDIA App 11.0.7.237
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA Logiciel système PhysX 9.23.1019
NVIDIA FrameView SDK 1.7.12227.37421622
NVIDIA Pilote audio HD 1.4.5.7
NVIDIA Install Application
NVIDIA Broadcast Container
NVIDIA Broadcast LocalSystem Container
NVIDIA Broadcast Container Message Bus
NVIDIA Broadcast Session Container
NVIDIA Broadcast Container Watchdog Plugin
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Broadcast 1.3.0.45
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
Camera (NVIDIA Broadcast)
NVIDIA ShadowPlay 11.0.7.0
NVIDIA Virtual Audio 4.65.0.12
Python 3.10.0 Standard Library (64-bit)
LOOT version 0.18.3
Python 3.10.0 pip Bootstrap (64-bit)
Python 3.10.0 Executables (64-bit)
Assistance pour l’iPod
Epic Games Launcher Prerequisites (x64)
Blackmagic RAW Common Components
Voicemod

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