When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 4/28/2026 - 10:38 AM
Frequency: Always
World name: Hyperion
Character name: Alyssia Pyke
Retainer name: N/A
NPC name: Hardiboiled
Monster name:
Class/Level: Paladin / Lvl 100
Party or solo: Solo
In-game time: 2:06am
Area and coordinates: Solution Nine - 17.0, 18.3
Housing:
Steps:
1. When talking to Hardiboiled to finish the quest the initial cutscene plays fine.
2. After clicking the Complete button to finish the quest, the game attempts to load a follow-up cutscene.
3. The game becomes stuck with a black screen and a white cogwheel/loading circle at the bottom right of the screen. After waiting for over 10 minutes I had to quit out of the game.
4. Re-entering the game and attempting again resulted in the same issue 3 separate times.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:
Continue reading...
Date & Time: 4/28/2026 - 10:38 AM
Frequency: Always
World name: Hyperion
Character name: Alyssia Pyke
Retainer name: N/A
NPC name: Hardiboiled
Monster name:
Class/Level: Paladin / Lvl 100
Party or solo: Solo
In-game time: 2:06am
Area and coordinates: Solution Nine - 17.0, 18.3
Housing:
Steps:
1. When talking to Hardiboiled to finish the quest the initial cutscene plays fine.
2. After clicking the Complete button to finish the quest, the game attempts to load a follow-up cutscene.
3. The game becomes stuck with a black screen and a white cogwheel/loading circle at the bottom right of the screen. After waiting for over 10 minutes I had to quit out of the game.
4. Re-entering the game and attempting again resulted in the same issue 3 separate times.
*Add more steps if necessary
Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number:
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:
Continue reading...