Friend not showing up despite listing same Homeworld and Data Center

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So kinda like the title. Trying to help a friend with the game who is brand new. Had to help him change his homeworld to Seraph with a new character but even then, we aren't showing up for each other in game. When I make a party with him to try and find him, his info is grayed out and vice versa on his end.

This is what it looks like on my screen.
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L8TCGGw


This is what his character login shows. And it does list Seraph as his homeworld as well. Last I check, it also shouldn't matter that I'm on PC and he's on Xbox since FFXIV is cross-platform unless we're missing something

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