Hello,
I’m writing to provide feedback regarding the recent 96-hour free login campaign.
The campaign messaging strongly implies that players receive a true 96 hours of playtime from the moment they log in. However, in practice, the system appears to be based on calendar days that reset at midnight, which can significantly reduce the actual time granted. In my case, logging in late at night resulted in losing nearly a full day of the advertised playtime, with no prior notice. I logged in Jan 9 11pm and my time ran out on Jan 13 2:40am. Losing around 20 hours of game time.
Additionally, there is no in-game message warning or countdown message to inform players that their remaining time is about to expire. Being abruptly disconnected without any notification is frustrating and gives no opportunity to wrap up gameplay properly.
There is also no clear communication explaining that time resets at midnight rather than being tracked as a rolling 96-hour window. This lack of transparency can easily lead to confusion and disappointment for returning players.
For a campaign intended to encourage players to come back and re-engage with the game, these issues can feel discouraging and may negatively impact a player’s desire to continue playing or purchase subscription time.
I hope this feedback is helpful and considered for future campaigns. Thank you for your time.
Sincerely, Braden.
Continue reading...
I’m writing to provide feedback regarding the recent 96-hour free login campaign.
The campaign messaging strongly implies that players receive a true 96 hours of playtime from the moment they log in. However, in practice, the system appears to be based on calendar days that reset at midnight, which can significantly reduce the actual time granted. In my case, logging in late at night resulted in losing nearly a full day of the advertised playtime, with no prior notice. I logged in Jan 9 11pm and my time ran out on Jan 13 2:40am. Losing around 20 hours of game time.
Additionally, there is no in-game message warning or countdown message to inform players that their remaining time is about to expire. Being abruptly disconnected without any notification is frustrating and gives no opportunity to wrap up gameplay properly.
There is also no clear communication explaining that time resets at midnight rather than being tracked as a rolling 96-hour window. This lack of transparency can easily lead to confusion and disappointment for returning players.
For a campaign intended to encourage players to come back and re-engage with the game, these issues can feel discouraging and may negatively impact a player’s desire to continue playing or purchase subscription time.
I hope this feedback is helpful and considered for future campaigns. Thank you for your time.
Sincerely, Braden.
Continue reading...