Date & Time: Initially, whenever I tried to enter dungeon: The Lunar Subterrane, and once before that - immediately after 7.5 downloaded, when trying to access a Vrtra palace cutscene.
Frequency: Before 7.5, never. After 7.5, every time. After trying the suggested steps from customer support, I now can't even start the game - After pressing play on the launcher, it pops up, but while the screen is still black it crashes and I get the text in Japanese along with the same ffxiv_dx11.exe +1DDE241 thing.
Before I tried the steps to "fix" it, I could access other dungeons. Just not that particular one.
World name: Brynhildr (irrelevant)
Character name: S'naidjaa Neneh (irrelevant)
Class/Level: 90 NIN (irrelevant)
Party or solo: Solo (irrelevant)
In-game time: Any time I tried it
Area and coordinates: didn't matter.
Steps:
1. queue for Lunar Subterrane
2. click 'commence'
3. crash
Connection Specs
Not an issue. Wireless.
■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz (12 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.90
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 40823.438MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 84343.438MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.668GB SYSTEM_FREEDISC_SPACE 167.767GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.999GB SYSTEM_FREEDISC_SPACE 236.417GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 192.406GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.748GB SYSTEM_FREEDISC_SPACE 750.112GB
SYSTEM_STORAGE M:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 247.890GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY6 NVIDIA GeForce RTX 2060
GRAPHICS_CHIP NVIDIA GeForce RTX 2060
GRAPHICS_VRAM 5945.000 MB
GRAPHICS_SHARED_VRAM 20411.719 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9636 4/22/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY7 NVIDIA GeForce RTX 2060
GRAPHICS_CHIP NVIDIA GeForce RTX 2060
GRAPHICS_VRAM 5945.000 MB
GRAPHICS_SHARED_VRAM 20411.719 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9636 4/22/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND HP W2371d (NVIDIA High Definition Audio) {614672F2-262A-4374-88C4-EF7EC40596FC}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 11/30/2025 17:00:00
SOUND Headset Earphone (CORSAIR VOID PRO SURROUND USB Sound Adapter) {7F7A523D-048A-4231-BA32-85AF05903318}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 2.3.74.0 4/18/2024 17:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {A1507C87-80D8-4D6B-A24E-2A7AF8D4B246}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9079.1 12/7/2020 17:00:00
SOUND Speakers (Realtek(R) Audio) {49601C9E-2BD7-4F39-9E37-D3A36F34A5DE}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9079.1 12/7/2020 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE601380-E7DE-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6061A0-E7DE-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6061A0-E7DE-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HP USB Multimedia Keyboard {515EBD00-5179-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HP USB Multimedia Keyboard {516106F0-5179-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6088B0-E7DE-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair VOID PRO Surround USB Adapter {B03C00D0-5485-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
Browser Information
Firefox. Version unknown, but auto-updates, so probably whatever's current.
Continue reading...
Frequency: Before 7.5, never. After 7.5, every time. After trying the suggested steps from customer support, I now can't even start the game - After pressing play on the launcher, it pops up, but while the screen is still black it crashes and I get the text in Japanese along with the same ffxiv_dx11.exe +1DDE241 thing.
Before I tried the steps to "fix" it, I could access other dungeons. Just not that particular one.
World name: Brynhildr (irrelevant)
Character name: S'naidjaa Neneh (irrelevant)
Class/Level: 90 NIN (irrelevant)
Party or solo: Solo (irrelevant)
In-game time: Any time I tried it
Area and coordinates: didn't matter.
Steps:
1. queue for Lunar Subterrane
2. click 'commence'
3. crash
Connection Specs
Not an issue. Wireless.
■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i5-10600K CPU @ 4.10GHz (12 CPUs), ~4.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P1.90
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 40823.438MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 84343.438MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.668GB SYSTEM_FREEDISC_SPACE 167.767GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.999GB SYSTEM_FREEDISC_SPACE 236.417GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 192.406GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.748GB SYSTEM_FREEDISC_SPACE 750.112GB
SYSTEM_STORAGE M:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 247.890GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY6 NVIDIA GeForce RTX 2060
GRAPHICS_CHIP NVIDIA GeForce RTX 2060
GRAPHICS_VRAM 5945.000 MB
GRAPHICS_SHARED_VRAM 20411.719 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9636 4/22/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY7 NVIDIA GeForce RTX 2060
GRAPHICS_CHIP NVIDIA GeForce RTX 2060
GRAPHICS_VRAM 5945.000 MB
GRAPHICS_SHARED_VRAM 20411.719 MB
GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67995ceab8993b08\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.9636 4/22/2026 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SOUND HP W2371d (NVIDIA High Definition Audio) {614672F2-262A-4374-88C4-EF7EC40596FC}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.7 11/30/2025 17:00:00
SOUND Headset Earphone (CORSAIR VOID PRO SURROUND USB Sound Adapter) {7F7A523D-048A-4231-BA32-85AF05903318}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 2.3.74.0 4/18/2024 17:00:00
SOUND Realtek Digital Output (Realtek(R) Audio) {A1507C87-80D8-4D6B-A24E-2A7AF8D4B246}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9079.1 12/7/2020 17:00:00
SOUND Speakers (Realtek(R) Audio) {49601C9E-2BD7-4F39-9E37-D3A36F34A5DE}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.9079.1 12/7/2020 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE601380-E7DE-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6061A0-E7DE-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6061A0-E7DE-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HP USB Multimedia Keyboard {515EBD00-5179-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HP USB Multimedia Keyboard {516106F0-5179-11EE-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
INPUT EVGA X15 Gaming Mouse {FE6088B0-E7DE-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
INPUT Corsair VOID PRO Surround USB Adapter {B03C00D0-5485-11EE-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
Browser Information
Firefox. Version unknown, but auto-updates, so probably whatever's current.
Continue reading...