When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: I started noticing it early August - My first ticket was submitted on August 2nd
Frequency: Always
Steps:
1. Launch game via Steam client
2. A technical issue has occurred. Please try accessing the site again. If the issue has not been resolved, please contact the SQUARE ENIX Support Center.
I had opened a ticket with support, but they closed it today and told me to post here for further support.
Connection Specs
- Type of internet connection/provider: WoW fiber internet
- Modem maker/model number: EERO Pro 6E
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
I am not able to get to this point - the client errors before reaching this stage
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: Alienware 18 Area 51 AA18250
Browser Information
- Name and version of the browser currently in-use:
- Edge 151.0.4129.93
- Chrome 151.0.7922.138
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I have run through many troubleshooting steps so far:
I have updated my computer, my graphics drivers, Edge, reinstalled webview2, Steam, Final Fantasy 14, tried running Steam and Final Fantasy 14 as admin, disabled overlays, cleared Steam download and browser cache and cleared GPU shader cache, and tried launching the game from a clean boot.
I dont use VPN or Onedrive, and this issue occurs both on my PC and Steam Deck.
If I run the standalone client or run the client directly from the files (not through Steam) I get to the login prompt, but I cant log in like that since my service account is Steam.
I can log in on PS5 too, so it does not appear to be a network issue and is specific to any attempt to login through Steam.
Continue reading...
Date & Time: I started noticing it early August - My first ticket was submitted on August 2nd
Frequency: Always
Steps:
1. Launch game via Steam client
2. A technical issue has occurred. Please try accessing the site again. If the issue has not been resolved, please contact the SQUARE ENIX Support Center.
I had opened a ticket with support, but they closed it today and told me to post here for further support.
Connection Specs
- Type of internet connection/provider: WoW fiber internet
- Modem maker/model number: EERO Pro 6E
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
I am not able to get to this point - the client errors before reaching this stage
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name: Alienware 18 Area 51 AA18250
Browser Information
- Name and version of the browser currently in-use:
- Edge 151.0.4129.93
- Chrome 151.0.7922.138
------------------------------------------------------
I have run through many troubleshooting steps so far:
I have updated my computer, my graphics drivers, Edge, reinstalled webview2, Steam, Final Fantasy 14, tried running Steam and Final Fantasy 14 as admin, disabled overlays, cleared Steam download and browser cache and cleared GPU shader cache, and tried launching the game from a clean boot.
I dont use VPN or Onedrive, and this issue occurs both on my PC and Steam Deck.
If I run the standalone client or run the client directly from the files (not through Steam) I get to the login prompt, but I cant log in like that since my service account is Steam.
I can log in on PS5 too, so it does not appear to be a network issue and is specific to any attempt to login through Steam.
Continue reading...