I do not hope to fix anything with this post regarding my problem, but I feel obligated to bring my case to light due to how terrible the entire situation has been handled in hopes that no one else suffers the same fate as I did
So first things first my account got hacked, if that happened due to a virus or because some super hacker randomly got my password that does not anger me, after all it's just an accident and that is fine.
However, the day after that when I woke up and logged in to find a total of more than 70 million gil gone across my inventory+company chest
Fine I tough, I'm going to write a customer ticket to see if they can recover my gil
Not only did it take almost 2 full days to get an automated answer, but I also got a full rollback to DAYS BEFORE my Gil got stolen despite me writing down in the ticket the exact date of when the hacker logged in thanks to the mogstation log check system
I wasn't even asked if I was fine with the FULL ROLLBACK of my account before it got done, and I lost 2 entire weeks of savage progress rewards and tomestone rewards
I can't even farm them back because it already counts as done for this week, so basically more than 40 hours of m1s m2s and m3s are completely gone and thrown into the gutter
Well I guess that is a fine way to get my Gil back I suppose.
Well actually I did not even get a third of what was lost (Got back around 24 million Gil)
And even lost savage rewards from BEFORE the hacked logged in from another country which I SPECIFIED in the report the exact hour of the log in
Well I guess that's ok, I will take the loss and ask them to revert the rollback since the Gil is less important than the weekly rewards
Nope, automated response saying they can't do any more rollbacks or changes into my account and that I need to be ok with it
After contacting support, my account is now in a worse state than it was previously before asking
Never in my life have I feel so distended by a company I have been with for more than 4 years and paid hundreds of Eur just in monthly subs
I hope someone who reads this thinks twice before using support and how to contact them because this feels completly unaceptable on my part and it doesn't feel like it deserves a monthly sub just to be treated like this
Continue reading...
So first things first my account got hacked, if that happened due to a virus or because some super hacker randomly got my password that does not anger me, after all it's just an accident and that is fine.
However, the day after that when I woke up and logged in to find a total of more than 70 million gil gone across my inventory+company chest
Fine I tough, I'm going to write a customer ticket to see if they can recover my gil
Not only did it take almost 2 full days to get an automated answer, but I also got a full rollback to DAYS BEFORE my Gil got stolen despite me writing down in the ticket the exact date of when the hacker logged in thanks to the mogstation log check system
I wasn't even asked if I was fine with the FULL ROLLBACK of my account before it got done, and I lost 2 entire weeks of savage progress rewards and tomestone rewards
I can't even farm them back because it already counts as done for this week, so basically more than 40 hours of m1s m2s and m3s are completely gone and thrown into the gutter
Well I guess that is a fine way to get my Gil back I suppose.
Well actually I did not even get a third of what was lost (Got back around 24 million Gil)
And even lost savage rewards from BEFORE the hacked logged in from another country which I SPECIFIED in the report the exact hour of the log in
Well I guess that's ok, I will take the loss and ask them to revert the rollback since the Gil is less important than the weekly rewards
Nope, automated response saying they can't do any more rollbacks or changes into my account and that I need to be ok with it
After contacting support, my account is now in a worse state than it was previously before asking
Never in my life have I feel so distended by a company I have been with for more than 4 years and paid hundreds of Eur just in monthly subs
I hope someone who reads this thinks twice before using support and how to contact them because this feels completly unaceptable on my part and it doesn't feel like it deserves a monthly sub just to be treated like this
Continue reading...