Currently, the Support Desk UI in-game indicates that players should use the "Report Cheating" option to report suspected third party program and "bot" activity by other players.
Game Masters are informing players that the Support Desk cannot handle issues related to bot activity and third party programs, and that players should be using the Special Task Force link on the Support Center websites instead.
Please update the Support Desk UI so the third party/bot language is removed from "Report Cheating".
In addition, please add a new "Report Bot Activity" option that will direct in-game reports to the Special Task Force instead of the Game Masters. Simple reports could be made this way. The website address could be included in the Report Bot Activity usage description for those players who have extensive detailed information to submit.
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Game Masters are informing players that the Support Desk cannot handle issues related to bot activity and third party programs, and that players should be using the Special Task Force link on the Support Center websites instead.
Please update the Support Desk UI so the third party/bot language is removed from "Report Cheating".
In addition, please add a new "Report Bot Activity" option that will direct in-game reports to the Special Task Force instead of the Game Masters. Simple reports could be made this way. The website address could be included in the Report Bot Activity usage description for those players who have extensive detailed information to submit.
Continue reading...