When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: Any time
Frequency: Always
World name: Hyperion
Character name: Cid Heiral
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: All
In-game time: Always
Area and coordinates: All housing interiors
Housing: I took the examples in Plot 45, 20 Ward, Mist but it happens in all housing.
Steps: To duplicate this issue you just have to enter any house with furniture placed and move around. Any lighting/shadows that aren't extremely close do not display properly. I've included a few examples below.
1. In the below gif there are a few spots where you can notice this issue.
- I've placed lights under the stage to illuminate the treasure down there, but as soon as you take a couple steps away the lights cease to function properly.
- The lights above the stage on the left and right properly cast a shadow from the protruding metal underneath them when close, but once you step away they just flatly light the surrounding area with no consideration for the geometry.
- If you look at the fireplace when close, the metal bit in front is properly casting a shadow and the two pillars on either side are in shadow as well. Again, this all goes away once you move slightly away.
2. In this gif you can see how I've placed metal grates under the night sky phasmascape to cast the shadow of the grates onto the entry hallway. However, unless you're practically standing under them they do not take the grates (or anything else) into account and simply show the default shadow from that housing item.
3. Here you can see how the lights on either side only properly take the pillars and shelf into account when you're an inch in front of them.
Needless to say, lighting is a very important part of setting any scene and the fact that it doesn't work properly unless it's right in your face, with constant popping in and out as you move through the space, makes for a frustrating experience.
Interestingly, I've observed this behavior in the overworld as well but the distance seems to be much, much greater than what is being used inside of housing. If that overworld value were applied to housing it would largely solve the issue. You can see an example below, just look above my character and to the left in the distance and you'll see shadows above the counter popping in and out.
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700K (24 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS H.D0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32541.875MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37405.875MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 774.952GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 505.217GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4090
GRAPHICS_CHIP NVIDIA GeForce RTX 4090
GRAPHICS_VRAM 24142.000 MB
GRAPHICS_SHARED_VRAM 16270.938 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7628 4/26/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 16398 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.6737 4/15/2025 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (3- Shure MV7) {67961740-85B7-4222-931F-AB78643184BB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Headset Earphone (HyperX Cloud Alpha S Chat) {B659D5B2-3010-4F99-A31D-9CB5F12E2D8C}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Realtek Digital Output (Realtek USB Audio) {A6432792-6063-438A-B5A6-4FF21D6D6214}
SOUND_DEVICE_NAME RtUsbA64.sys
SOUND_DRIVER_VERSION 6.4.0.2400 9/25/2024 17:00:00
SOUND Speakers (HyperX Cloud Alpha S Game) {84570B7E-414A-4470-8CEA-F2BB6696AFEB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT CY040356014C0102 {064474D0-B008-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B22FE0-A0F8-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0644EA00-B008-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0647D030-B008-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {06481E50-B008-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0648E1A0-B008-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT PlaylistControl {01CE2E50-B05D-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {0647D030-B008-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {06497DE0-B008-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {06481E50-B008-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Steam
Intel(R) Wireless Bluetooth(R)
Realtek USB Audio
Launcher Prerequisites (x64)
Java Auto Updater
Intel® Software Installer
CertsUpdater version 1.5
Trident Z Lighting Control
ENE_DRAM_RGB_AIO
Intel(R) Chipset Device Software
NZXT CAM 4.74.0
EVGA Precision X1
GBT_RGB_Sync_Control 24.03.21.01
GBT_VGA 24.03.27.01
GIGABYTE Control Center 24.03.25.01
HWiNFO64 Version 7.36
FINAL FANTASY XIV Online
WinRAR 6.21 (64-bit)
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME WMI Provider
Intel(R) Management Engine Driver
Java 8 Update 381 (64-bit)
NVIDIA Graphics Driver 576.28
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.10624.35034762
NVIDIA Install Application
Dynamic Application Loader Host Interface Service
Intel(R) Chipset Device Software
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Continue reading...
Date & Time: Any time
Frequency: Always
World name: Hyperion
Character name: Cid Heiral
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: All
In-game time: Always
Area and coordinates: All housing interiors
Housing: I took the examples in Plot 45, 20 Ward, Mist but it happens in all housing.
Steps: To duplicate this issue you just have to enter any house with furniture placed and move around. Any lighting/shadows that aren't extremely close do not display properly. I've included a few examples below.
1. In the below gif there are a few spots where you can notice this issue.
- I've placed lights under the stage to illuminate the treasure down there, but as soon as you take a couple steps away the lights cease to function properly.
- The lights above the stage on the left and right properly cast a shadow from the protruding metal underneath them when close, but once you step away they just flatly light the surrounding area with no consideration for the geometry.
- If you look at the fireplace when close, the metal bit in front is properly casting a shadow and the two pillars on either side are in shadow as well. Again, this all goes away once you move slightly away.
2. In this gif you can see how I've placed metal grates under the night sky phasmascape to cast the shadow of the grates onto the entry hallway. However, unless you're practically standing under them they do not take the grates (or anything else) into account and simply show the default shadow from that housing item.
3. Here you can see how the lights on either side only properly take the pillars and shelf into account when you're an inch in front of them.
Needless to say, lighting is a very important part of setting any scene and the fact that it doesn't work properly unless it's right in your face, with constant popping in and out as you move through the space, makes for a frustrating experience.
Interestingly, I've observed this behavior in the overworld as well but the distance seems to be much, much greater than what is being used inside of housing. If that overworld value were applied to housing it would largely solve the issue. You can see an example below, just look above my character and to the left in the distance and you'll see shadows above the counter popping in and out.
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU 13th Gen Intel(R) Core(TM) i7-13700K (24 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS H.D0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32541.875MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37405.875MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 774.952GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 505.217GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 4090
GRAPHICS_CHIP NVIDIA GeForce RTX 4090
GRAPHICS_VRAM 24142.000 MB
GRAPHICS_SHARED_VRAM 16270.938 MB
GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_fcb8b2221bca6b43\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7628 4/26/2025 17:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 16398 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.6737 4/15/2025 17:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND Headphones (3- Shure MV7) {67961740-85B7-4222-931F-AB78643184BB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Headset Earphone (HyperX Cloud Alpha S Chat) {B659D5B2-3010-4F99-A31D-9CB5F12E2D8C}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
SOUND Realtek Digital Output (Realtek USB Audio) {A6432792-6063-438A-B5A6-4FF21D6D6214}
SOUND_DEVICE_NAME RtUsbA64.sys
SOUND_DRIVER_VERSION 6.4.0.2400 9/25/2024 17:00:00
SOUND Speakers (HyperX Cloud Alpha S Game) {84570B7E-414A-4470-8CEA-F2BB6696AFEB}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 17:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT CY040356014C0102 {064474D0-B008-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B208D0-A0F8-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT HyperX Cloud Alpha S {99B22FE0-A0F8-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0644EA00-B008-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0647D030-B008-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {06481E50-B008-11ED-8006444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {0648E1A0-B008-11ED-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT PlaylistControl {01CE2E50-B05D-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {0647D030-B008-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT G PRO Gaming Mouse {06497DE0-B008-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Ducky Keyboard {06481E50-B008-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Google Chrome
Steam
Intel(R) Wireless Bluetooth(R)
Realtek USB Audio
Launcher Prerequisites (x64)
Java Auto Updater
Intel® Software Installer
CertsUpdater version 1.5
Trident Z Lighting Control
ENE_DRAM_RGB_AIO
Intel(R) Chipset Device Software
NZXT CAM 4.74.0
EVGA Precision X1
GBT_RGB_Sync_Control 24.03.21.01
GBT_VGA 24.03.27.01
GIGABYTE Control Center 24.03.25.01
HWiNFO64 Version 7.36
FINAL FANTASY XIV Online
WinRAR 6.21 (64-bit)
ENE_DRAM_RGB_AIO
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME WMI Provider
Intel(R) Management Engine Driver
Java 8 Update 381 (64-bit)
NVIDIA Graphics Driver 576.28
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.10624.35034762
NVIDIA Install Application
Dynamic Application Loader Host Interface Service
Intel(R) Chipset Device Software
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Continue reading...