I did the wait time for support is honestly not that bad compared to most MMO's which is great. So the issue was I purchased a server transfer to go somewhere more populated the problem was the latency on that server was really bad for me so when I asked if I could go back I only waited about an hour or for a reply but the reply was no we don't do that you would have to purchase another one from the mogstation after 3 days. I replied with even if you just purchased it and the latency on that server is bad for you cause I can't be faulted for that because switching servers is a chance. I never received a reply so I assume he just gave me the answer and never revised the ticket after that which fine I get it I work in a call center its annoying at times, however even if so it seemed almost as if I just annoyed him or her I am not sure I didn't want to be rude either so I was just like well I guess I have to put the game down, but the sad part is I can't put this game down I spilled so much time into it but it sucks to feel like they don't care about you but that's every major gaming company now at days.
I have been playing games since the day I was born so I guess that is why it hit me so personally, but even at that to be unable to play the game for 3 days because you are lagging so bad they couldn't even help me with that which kind of sucks, but I suppose that is a part of life I just really wish I felt more valued or like got a credit or something to purchase another one for free I think it was just handled poorly but maybe that is just the rules they have to follow which there honestly should be some lee way for that rule, because when you switch servers you really are taking a chance but either way it just felt like they didn't care and I have been such a devoted gamer for so long that I guess it hurt me badly. Games are like my escape I know its probably stupid to say something like that on something like this but when you deal with someone who makes you feel you are unwanted in this game it makes you feel like why am I even continuing to play, but basically all I am saying is it could of been just a bit more genuine I get it though I am a tax agent during COVID dealing with stimulus checks and angry customers but I have to remind myself to keep calm and just answer things with compassion, and unfortunately that was not done here so I guess I am a little upset and was hoping for a better resolution but I guess its my fault at the end but again switching servers is a chance that things could go wrong and I did a lot of research before switching and they still went wrong.
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I have been playing games since the day I was born so I guess that is why it hit me so personally, but even at that to be unable to play the game for 3 days because you are lagging so bad they couldn't even help me with that which kind of sucks, but I suppose that is a part of life I just really wish I felt more valued or like got a credit or something to purchase another one for free I think it was just handled poorly but maybe that is just the rules they have to follow which there honestly should be some lee way for that rule, because when you switch servers you really are taking a chance but either way it just felt like they didn't care and I have been such a devoted gamer for so long that I guess it hurt me badly. Games are like my escape I know its probably stupid to say something like that on something like this but when you deal with someone who makes you feel you are unwanted in this game it makes you feel like why am I even continuing to play, but basically all I am saying is it could of been just a bit more genuine I get it though I am a tax agent during COVID dealing with stimulus checks and angry customers but I have to remind myself to keep calm and just answer things with compassion, and unfortunately that was not done here so I guess I am a little upset and was hoping for a better resolution but I guess its my fault at the end but again switching servers is a chance that things could go wrong and I did a lot of research before switching and they still went wrong.
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