「マップ」上の情報が表示されず、白地図のようになる

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発生日時:7/25(土)前後
発生頻度:必ず発生
ワールド名:Tiamat@Gaia
キャラクターの名@ホームワールド名:Ayano' Omoto@Tiamat

手順:
夜半にプレーしていたので発生経緯は分からないのですが、7/25(土)前後から該当キャラクターで「マップ」を開いても、キャラクター位置や各種クエストNPCなどの情報が表示されず、地形と地名は表示され、白地図のようになります。ほかのワールドのキャラクターには起こらない問題で、クライアントの再インストールを行っても解決されませんでした。

PC環境:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV - A Realm Reborn Language 0 Region 1
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 ビット (6.2, ビルド 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2400G with Radeon Vega Graphics (4 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.60
SYSTEM_LANGUAGE 日本語 (地域設定: 日本語)
SYSTEM_MEMORY 14281.426MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16457.426MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.618GB SYSTEM_FREEDISC_SPACE 305.302GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 884.053GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8152.258 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7140.713 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.2001.9003
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2020 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) RX Vega 11 Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0357168.inf_amd64_74ad8cf0ece664a3\B357146\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.2001.9003
SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2020 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英語

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 1 - PanasonicTV0 (2- AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B53B28FB-FEDD-4827-BFE8-A4B4153A7CD8}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.16
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 4/1/2020 09:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D7220CEC-E76B-43F6-8944-DC78FEA4B6C5}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 09:00:00
SYSTEM_SOUND スピーカー (Nahimic mirroring device)
SYSTEM_SOUND_DEVICE_ID {2466C585-7D77-413F-A265-039E8AA8865D}
SYSTEM_SOUND_DEVICE_NAME Nahimic_Mirroring.sys
SYSTEM_SOUND_DRIVER_VERSION 8.51.48.758
SYSTEM_SOUND_DRIVER_LANGUAGE 英語
SYSTEM_SOUND_DRIVER_DATE 1/17/2020 09:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME マウス
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME キーボード
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B808C920-CC8D-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B8093E50-CC8D-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B809DA90-CC8D-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B80A01A0-CC8D-11EA-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

amd dvr overlay
*無題 - メモ帳
不具合報告について (不具合報告を行う前にお読みください) - Mozilla Firefox
FF14
フォト
フォト
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

HandBrake 1.3.2
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.25.28508
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
AMD Software
Logicool ゲームソフトウェア 9.02
Mozilla Firefox 78.0.2 (x64 ja)
Mozilla Maintenance Service
AMD Settings
iCloud Outlook
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508
Branding64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508
AMD User Experience Program Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001570
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001EAC
C:\Program Files\Logicool Gaming Software\LCore.exe 00001C60
C:\Program Files\Mozilla Firefox\firefox.exe 00000E34
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00001EB8
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\iCloudDrive.exe 00001F18
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\iCloudPhotos.exe 00001A7C
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe 00001DE8
C:\Program Files\WindowsApps\AppleInc.iCloud_11.2.18.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00000AD8
C:\Program Files\WindowsApps\AppleInc.iTunes_12107.3.48019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00001D90
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.61.100.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 0000226C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000015EC
C:\Windows\Explorer.EXE 00000D50
C:\Windows\System32\RuntimeBroker.exe 00001C6C
C:\Windows\System32\SecurityHealthSystray.exe 000018FC
C:\Windows\System32\rundll32.exe 00000E58
C:\Windows\System32\smartscreen.exe 00002444
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000018C4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001534
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001418
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000F28
C:\Windows\system32\ApplicationFrameHost.exe 00001954
C:\Windows\system32\DllHost.exe 00000B58
C:\Windows\system32\SettingSyncHost.exe 00001478
C:\Windows\system32\notepad.exe 000011DC
C:\Windows\system32\sihost.exe 000009F4
C:\Windows\system32\svchost.exe 00002720
C:\Windows\system32\taskhostw.exe 00000AD0

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