unable to purchase retainer service due to error

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The Square Enix Account Management System is currently processing upcoming service

The Square Enix Account Management System is currently processing upcoming service fees for billing.
During this period, you will not be able to do any of the following:

- Add/Change Subscriptions
- Retainer Service
- Companion App
- Update Payment Method
- Add PlayStation®5 | PlayStation®4 License
- Add Windows® License
- Add Mac License
- Add Xbox License
- Add Game Time Card
- Cancel Subscription
- Cancel Service Account
- Cancel Square Enix Account

These actions will become possible once again after the billing processes have completed.
We apologize for the inconvenience and thank you for your understanding and cooperation.

Money has been taken out of my bank account service is active yet i'm unable to purchase retainer service.

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