Details:
Logged into the game this morning and was surprised when interacting with the Summoning Bell showed me that I had 2 retainers available: the rest were all greyed out.
Raised an eyebrow and logged into Mogstation.
Checked payment history: nothing listed for this month.
Checked my saved payment card: nothing was there.
Raised my other eyebrow and confirmed I was on the legitimate Mogstation site: did not see evidence of redirection and I had logged in via TFA.
Re-added my debit card: no problem.
Tried to resubscribe my additional services (specifically retainers): red site error box displays stating that "The Square Enix Account Management System is currently processing upcoming service fees for billing.", etc.
Think to myself, "Huh, I've never experienced /this/ before."
Double-check my account status: today /is/ the day it renews.
I'm able to log into the game so my account is active. I don't know why my retainers and companion app did not renew. I don't know why my debit card disappeared from my account. I don't know why I'm still getting the red error message about the Account Management System over two hours later.
What broke? And for the sake of my in-game storage, when will it be fixed?
Steps:
N/A; listed my process above.
Date & Time:
First noticed and found the site error message a bit before 0500 MST. Still there as I write this at 0725 MST.
Location:
Mogstation? Particularly:
https://secure.square-enix.com/account/app/svc/ffxivshopaccinfo (Service Account Status; scrubbed of PII)
https://secure.square-enix.com/account/app/svc/ffxivshopusagedetails (Service History; scrubbed of PII)
https://secure.square-enix.com/account/app/svc/authori (Register/Update Payment Method)
https://secure.square-enix.com/account/app/svc/ffxivshopretainer (Retainer Service; scrubbed of PII)
Operating System:
Windows 11
Browser:
Firefox 64bit v153.0.4 and v154.0
Continue reading...
Logged into the game this morning and was surprised when interacting with the Summoning Bell showed me that I had 2 retainers available: the rest were all greyed out.
Raised an eyebrow and logged into Mogstation.
Checked payment history: nothing listed for this month.
Checked my saved payment card: nothing was there.
Raised my other eyebrow and confirmed I was on the legitimate Mogstation site: did not see evidence of redirection and I had logged in via TFA.
Re-added my debit card: no problem.
Tried to resubscribe my additional services (specifically retainers): red site error box displays stating that "The Square Enix Account Management System is currently processing upcoming service fees for billing.", etc.
Think to myself, "Huh, I've never experienced /this/ before."
Double-check my account status: today /is/ the day it renews.
I'm able to log into the game so my account is active. I don't know why my retainers and companion app did not renew. I don't know why my debit card disappeared from my account. I don't know why I'm still getting the red error message about the Account Management System over two hours later.
What broke? And for the sake of my in-game storage, when will it be fixed?
Steps:
N/A; listed my process above.
Date & Time:
First noticed and found the site error message a bit before 0500 MST. Still there as I write this at 0725 MST.
Location:
Mogstation? Particularly:
https://secure.square-enix.com/account/app/svc/ffxivshopaccinfo (Service Account Status; scrubbed of PII)
https://secure.square-enix.com/account/app/svc/ffxivshopusagedetails (Service History; scrubbed of PII)
https://secure.square-enix.com/account/app/svc/authori (Register/Update Payment Method)
https://secure.square-enix.com/account/app/svc/ffxivshopretainer (Retainer Service; scrubbed of PII)
Operating System:
Windows 11
Browser:
Firefox 64bit v153.0.4 and v154.0
Continue reading...