When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: 05-05-2026 9:30am EST
Frequency: black screen
World name: faerie
Character name: Luna Witch
Retainer name:
NPC name: Hardiboiled
Monster name:
Class/Level: 100
Party or solo:
In-game time: 10:28 ET
Area and coordinates:
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary
When I try to complete the quest, it shows quest completed. But then shows a black screen, and then nothing happens. I have to keep closing the game.
To restart the whole entire game to try to hand in the quest.Please fix this.
Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS5 Specs
Model Number of the PlayStation® 5You Are Using
- Model Number: 071171902148
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:
Continue reading...
Date & Time: 05-05-2026 9:30am EST
Frequency: black screen
World name: faerie
Character name: Luna Witch
Retainer name:
NPC name: Hardiboiled
Monster name:
Class/Level: 100
Party or solo:
In-game time: 10:28 ET
Area and coordinates:
Housing:
Steps:
1.
2.
3.
*Add more steps if necessary
When I try to complete the quest, it shows quest completed. But then shows a black screen, and then nothing happens. I have to keep closing the game.
To restart the whole entire game to try to hand in the quest.Please fix this.
Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
■ PS5 Specs
Model Number of the PlayStation® 5You Are Using
- Model Number: 071171902148
Model Number of the PlayStation®Vita You Are Using
- Model Number:
Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:
Continue reading...