Heya, I've experienced the fatal error of directx ever since I started playing again which was a few months ago.
My screen would typically go a light purpley gray colour and then crash me out of the game giving me the error.
Recently ever since I beat DT i've been experiencing stuttering. like .5s stutter every couple of seconds.
I'm not entirely sure if this is the right place to go to, or what to do. I'm also super not tech savvy, so I do apologize in advance ^^.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/17/14 13:13:54 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8053.277MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13173.277MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.546GB SYSTEM_FREEDISC_SPACE 53.098GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 281.198GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce GTX 970
GRAPHICS_CHIP NVIDIA GeForce GTX 970
GRAPHICS_VRAM 4030.625 MB
GRAPHICS_SHARED_VRAM 4026.639 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8157 10/8/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) HD Graphics 4600
GRAPHICS_CHIP Intel(R) HD Graphics Family
GRAPHICS_VRAM 2160 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
GRAPHICS_DRIVER_VERSION 20.19.0015.4835 10/15/2017 19:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND BenQ EL2870U (NVIDIA High Definition Audio) {443350F3-0E29-4751-8647-B91798251BD3}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND Realtek Digital Output (Realtek High Definition Audio) {917D5B98-D67E-414E-A14B-C1526D301B87}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.1.7541 6/17/2015 19:00:00
SOUND Speakers (Realtek High Definition Audio) {2B560C22-A2FD-4A2B-BE03-6FCD90A017A9}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.1.7541 6/17/2015 19:00:00
SOUND Speakers (Yeti Stereo Microphone) {A6EE7AB3-5FA1-4FB5-AF1E-A8B7163AFAE1}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A78BE0-9514-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {A22B5580-93B4-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A80110-9514-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {33E5E4D0-C001-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {33E632F0-C001-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A22ED7F0-93B4-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A231E530-93B4-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A2320C40-93B4-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A2323350-93B4-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A80110-9514-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A82820-9514-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Warcraft Logs Uploader
Diablo III
Harbor
Google Chrome
Hearthstone
WPS Office (10.2.0.7549)
NyxLauncherIS
Razer Chroma SDK Core Components
Razer Synapse
Skype version 8.75
Steam
The Elder Scrolls Online
World of Warcraft Beta
Streamlabs Chatbot version 1.0.2.61
Razer Synapse
Futuremark SystemInfo
Java 8 Update 151
FINAL FANTASY XIV ONLINE
Minecraft
Warcraft Logs Uploader
Launcher Prerequisites (x64)
Java Auto Updater
TeraProxy
Intel(R) Chipset Device Software
Teams Machine-Wide Installer
Adobe AIR
THX V3 APO Presets
Epic Games Launcher
OpenOffice 4.1.8
Epic Online Services
Adobe Refresh Manager
Adobe Acrobat Reader
Project64 version 2.3.2.202
Launcher Prerequisites (x64)
Curse
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Streamlabs OBS 0.11.7
Nexus Mod Manager
Baldur's Gate 3
Clicker Heroes
Stardew Valley
The Elder Scrolls V: Skyrim Special Edition
Monster Hunter: World
THX V3 APO Presets
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
THX Spatial Audio USB 1532-0520
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 581.57
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
THX Spatial Audio USB 1532-0520
Epic Games Launcher Prerequisites (x64)
Node.js
My computer is pretty old, so if its just needing to be dusted and upgraded i'm also ok with that answer too
Thanks!
Continue reading...
My screen would typically go a light purpley gray colour and then crash me out of the game giving me the error.
Recently ever since I beat DT i've been experiencing stuttering. like .5s stutter every couple of seconds.
I'm not entirely sure if this is the right place to go to, or what to do. I'm also super not tech savvy, so I do apologize in advance ^^.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 10/17/14 13:13:54 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8053.277MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13173.277MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.546GB SYSTEM_FREEDISC_SPACE 53.098GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 281.198GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce GTX 970
GRAPHICS_CHIP NVIDIA GeForce GTX 970
GRAPHICS_VRAM 4030.625 MB
GRAPHICS_SHARED_VRAM 4026.639 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d471cab2f241c3c2\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.8157 10/8/2025 19:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) HD Graphics 4600
GRAPHICS_CHIP Intel(R) HD Graphics Family
GRAPHICS_VRAM 2160 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
GRAPHICS_DRIVER_VERSION 20.19.0015.4835 10/15/2017 19:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND BenQ EL2870U (NVIDIA High Definition Audio) {443350F3-0E29-4751-8647-B91798251BD3}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.5.0 5/31/2025 19:00:00
SOUND Realtek Digital Output (Realtek High Definition Audio) {917D5B98-D67E-414E-A14B-C1526D301B87}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.1.7541 6/17/2015 19:00:00
SOUND Speakers (Realtek High Definition Audio) {2B560C22-A2FD-4A2B-BE03-6FCD90A017A9}
SOUND_DEVICE_NAME RTKVHD64.sys
SOUND_DRIVER_VERSION 6.0.1.7541 6/17/2015 19:00:00
SOUND Speakers (Yeti Stereo Microphone) {A6EE7AB3-5FA1-4FB5-AF1E-A8B7163AFAE1}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.19041.5794 4/6/2025 19:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A78BE0-9514-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT HID-compliant consumer control device {A22B5580-93B4-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A80110-9514-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {33E5E4D0-C001-11F0-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Yeti Stereo Microphone {33E632F0-C001-11F0-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A22ED7F0-93B4-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A231E530-93B4-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A2320C40-93B4-11EF-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT Razer BlackWidow Chroma V2 {A2323350-93B4-11EF-8007444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A80110-9514-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
INPUT USB Receiver {C9A82820-9514-11EF-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Warcraft Logs Uploader
Diablo III
Harbor
Google Chrome
Hearthstone
WPS Office (10.2.0.7549)
NyxLauncherIS
Razer Chroma SDK Core Components
Razer Synapse
Skype version 8.75
Steam
The Elder Scrolls Online
World of Warcraft Beta
Streamlabs Chatbot version 1.0.2.61
Razer Synapse
Futuremark SystemInfo
Java 8 Update 151
FINAL FANTASY XIV ONLINE
Minecraft
Warcraft Logs Uploader
Launcher Prerequisites (x64)
Java Auto Updater
TeraProxy
Intel(R) Chipset Device Software
Teams Machine-Wide Installer
Adobe AIR
THX V3 APO Presets
Epic Games Launcher
OpenOffice 4.1.8
Epic Online Services
Adobe Refresh Manager
Adobe Acrobat Reader
Project64 version 2.3.2.202
Launcher Prerequisites (x64)
Curse
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Streamlabs OBS 0.11.7
Nexus Mod Manager
Baldur's Gate 3
Clicker Heroes
Stardew Valley
The Elder Scrolls V: Skyrim Special Edition
Monster Hunter: World
THX V3 APO Presets
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
THX Spatial Audio USB 1532-0520
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 581.57
NVIDIA GeForce Experience 3.28.0.417
NVIDIA Optimus Update 39.5.0.0
NVIDIA PhysX System Software 9.23.1019
NVIDIA Update 39.5.0.0
NVIDIA FrameView SDK 1.3.8513.32290073
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.4.5.0
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.28.0.417
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.65.0.3
THX Spatial Audio USB 1532-0520
Epic Games Launcher Prerequisites (x64)
Node.js
My computer is pretty old, so if its just needing to be dusted and upgraded i'm also ok with that answer too
Thanks!
Continue reading...