Date & Time: November 22 2019
Frequency: Current
World name: Coeurl
Character name: Arya Bloom
Retainer name: -
NPC name: -
Monster name: -
Class/Level: WHM 80
Party or solo: -
In-game time: -
Area and coordinates: -
Housing: -
Steps:
1. Tried different browsers such as; Internet explore, Google Chrome and Firefox.
2. Tried a different computer and internet connection, mobile devices and tablets.
3. My brother logged into his account without experiencing this issue
Contacted: In-game GM, customer support, tech support many many times (waited 24/48hrs - has been going on for a month.
Connection Specs
- Type of internet connection/provider: Fiber Internet/ Bell Aliant
- Modem maker/model number: The Bell Home Hub 3000 or Sagemcom FASTFast 5566 is an ADSL/VDSL modem.
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Owner\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1801
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.586MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18750.586MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 77.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.293 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C030E80B-CB4D-481D-97B1-967B621F90F9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {0B769EE5-84C0-4F4D-A4DD-308F6896E644}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {0FB0CCC8-F207-4B6E-9BA9-FDCB995E7E24}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {79182923-275E-48BC-839D-F745104EA99E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {D1C5E6F2-3DF3-4F99-98CB-E7B372FEEB3E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22505120-0F9A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2152C0-F59C-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2179D0-F59C-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D0F820-F59C-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800D444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD4170-F59B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2179D0-F59C-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D11F30-F59C-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D16D50-F59C-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B3CD0-F28B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22524CF0-0F9A-11E9-800E444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B63E0-F28B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B8AF0-F28B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B8AF0-F28B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
Settings
Settings
Office
Office
Movies & TV
Movies & TV
NVIDIA GeForce Overlay
Calendar
Calendar
Downloads
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
Google Chrome
Razer Cortex
Razer Synapse
TeamViewer 14
AURA Service
AURA Service
GALAX GAMER RGB
CORSAIR iCUE Software
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS AURA Display Component
ASUS MB Peripheral Products
ASUS GLCKIO2 Driver
AURA
ASUS GLCKIO2 Driver
En Masse Launcher
Google Update Helper
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
Corsair AURA DRAM Component
ASUS Keyboard HAL
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS MousePad HAL
ASUS Aac_NBDT HAL
ASUS AURA Odd Component
Apple Software Update
ASUS Update Helper
AURA DRAM Component
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Mouse HAL
Apple Application Support (32-bit)
Kingston AURA DRAM Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
ASUS AURA Headset Component
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
ASUS AURA VGA Component
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 70.0.1 (x64 en-US)
Mozilla Maintenance Service
Sansar
WinRAR 5.61 (64-bit)
ASUS Aac_NBDT HAL
GALAX GAMER RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
iTunes
AURA DRAM Component
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Apple Mobile Device Support
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Apple Application Support (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 441.20
NVIDIA Graphics Driver 441.20
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS MB Peripheral Products
ASUS Aura SDK
ASUS AURA Motherboard HAL
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE 000014E4
C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE 000041CC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002304
C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 000028B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003A00
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00003298
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00000FAC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002BBC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002834
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000297C
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 000020D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001EB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004460
C:\Program Files\Mozilla Firefox\firefox.exe 0000349C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000EC0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002D64
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002C84
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002858
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002AB8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004678
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003BD8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000244C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00000A6C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 000040C0
C:\Program Files\iTunes\iTunesHelper.exe 00002A9C
C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004278
C:\WINDOWS\Explorer.EXE 00001390
C:\WINDOWS\System32\svchost.exe 00000324
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003168
C:\WINDOWS\splwow64.exe 0000174C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002714
C:\WINDOWS\system32\DllHost.exe 00003A78
C:\WINDOWS\system32\SettingSyncHost.exe 00002630
C:\WINDOWS\system32\conhost.exe 00000798
C:\WINDOWS\system32\sihost.exe 00002490
C:\WINDOWS\system32\svchost.exe 00001808
C:\WINDOWS\system32\taskhostw.exe 0000270C
C:\WINDOWS\system32\wwahost.exe 00003324
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003220
C:\Windows\System32\CompPkgSrv.exe 00003A7C
C:\Windows\System32\RuntimeBroker.exe 00002678
C:\Windows\System32\SecurityHealthSystray.exe 00003510
C:\Windows\System32\smartscreen.exe 00001C3C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000293C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000012CC
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Firefox, Google chrome all current version
- Internet Explorer Version: Current version
------------------------------------------------------
Issue:
Hello,
Thank you for taking the time to review my bug I've given up with customer support and I've grown extremely tired of everyone telling me I'm this an issue I'm creating. So.. from the beginning.
Back on Novemeber 9th I transferred a character Arya Bloom of Gilagamesh to Jenova only that didn't happen:My character (Arya Bloom of MATEUS was transferred somehow to Jenova) don't know how it happened but was planning on fixing the issue. So on November 15th I decided to try this again, I selected Arya Bloom of now Jenova to transfer back to Mateus, everything went fine until selected the transfer. I received and Error 402 -- Followed by (Current world Maintenance please try again later), I logged into my character and too my surprise Arya Bloom of Jenova was in Coeurl lol. So after my three days have past and contacting every support option I had access too they all told me they can't see any errors.
After nearly giving up trying to get back into Mateus for my orginial character Arya Bloom I decided to give it one more finial try spending over $36 american dollars... But of course I've run into another issue.. there's no worlds available to be selected.
I've tried a different browser, different computers and mobile devices, my brother is able to login on his account with no issues what so ever.
Please can someone assist me and figure out what's happening with my account, I just wait to fix these errors that have been happening and send Arya Bloom back where she belongs.
Thank you.
Continue reading...
Frequency: Current
World name: Coeurl
Character name: Arya Bloom
Retainer name: -
NPC name: -
Monster name: -
Class/Level: WHM 80
Party or solo: -
In-game time: -
Area and coordinates: -
Housing: -
Steps:
1. Tried different browsers such as; Internet explore, Google Chrome and Firefox.
2. Tried a different computer and internet connection, mobile devices and tablets.
3. My brother logged into his account without experiencing this issue
Contacted: In-game GM, customer support, tech support many many times (waited 24/48hrs - has been going on for a month.
Connection Specs
- Type of internet connection/provider: Fiber Internet/ Bell Aliant
- Modem maker/model number: The Bell Home Hub 3000 or Sagemcom FASTFast 5566 is an ADSL/VDSL modem.
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Owner\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1801
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16318.586MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18750.586MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.285GB SYSTEM_FREEDISC_SPACE 77.414GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8159.293 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ffb45b74346b667\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4120
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C030E80B-CB4D-481D-97B1-967B621F90F9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))
SYSTEM_SOUND_DEVICE_ID {0B769EE5-84C0-4F4D-A4DD-308F6896E644}
SYSTEM_SOUND_DEVICE_NAME vmdrv.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2018 00:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {0FB0CCC8-F207-4B6E-9BA9-FDCB995E7E24}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.10011.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {79182923-275E-48BC-839D-F745104EA99E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0737
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {D1C5E6F2-3DF3-4F99-98CB-E7B372FEEB3E}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22505120-0F9A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800B444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2152C0-F59C-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800C444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2179D0-F59C-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D0F820-F59C-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2251FED0-0F9A-11E9-800D444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD4170-F59B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1C2179D0-F59C-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D11F30-F59C-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20D16D50-F59C-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Input Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B3CD0-F28B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {22524CF0-0F9A-11E9-800E444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B63E0-F28B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29FD8F90-F59B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Basilisk
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B8AF0-F28B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D26B8AF0-F28B-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
Settings
Settings
Office
Office
Movies & TV
Movies & TV
NVIDIA GeForce Overlay
Calendar
Calendar
Downloads
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Battle.net
Google Chrome
Razer Cortex
Razer Synapse
TeamViewer 14
AURA Service
AURA Service
GALAX GAMER RGB
CORSAIR iCUE Software
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS AURA Display Component
ASUS MB Peripheral Products
ASUS GLCKIO2 Driver
AURA
ASUS GLCKIO2 Driver
En Masse Launcher
Google Update Helper
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27033
Corsair AURA DRAM Component
ASUS Keyboard HAL
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ASUS MousePad HAL
ASUS Aac_NBDT HAL
ASUS AURA Odd Component
Apple Software Update
ASUS Update Helper
AURA DRAM Component
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Mouse HAL
Apple Application Support (32-bit)
Kingston AURA DRAM Component
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033
ASUS AURA Headset Component
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033
ASUS AURA VGA Component
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 70.0.1 (x64 en-US)
Mozilla Maintenance Service
Sansar
WinRAR 5.61 (64-bit)
ASUS Aac_NBDT HAL
GALAX GAMER RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
iTunes
AURA DRAM Component
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033
Apple Mobile Device Support
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Apple Application Support (64-bit)
Update for Windows 10 for x64-based Systems (KB4023057)
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 441.20
NVIDIA Graphics Driver 441.20
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS MB Peripheral Products
ASUS Aura SDK
ASUS AURA Motherboard HAL
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Canon\Quick Menu\CNQMMAIN.EXE 000014E4
C:\Program Files (x86)\Canon\Quick Menu\CNQMUPDT.EXE 000041CC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002304
C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe 000028B4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003A00
C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00003298
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00000FAC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00002BBC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002834
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000297C
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 000020D4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001EB4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004460
C:\Program Files\Mozilla Firefox\firefox.exe 0000349C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000EC0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002D64
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002C84
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002858
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002AB8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00004678
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19102.525.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003BD8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19101.10711.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000244C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00000A6C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12228.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 000040C0
C:\Program Files\iTunes\iTunesHelper.exe 00002A9C
C:\Users\Owner\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004278
C:\WINDOWS\Explorer.EXE 00001390
C:\WINDOWS\System32\svchost.exe 00000324
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003168
C:\WINDOWS\splwow64.exe 0000174C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002714
C:\WINDOWS\system32\DllHost.exe 00003A78
C:\WINDOWS\system32\SettingSyncHost.exe 00002630
C:\WINDOWS\system32\conhost.exe 00000798
C:\WINDOWS\system32\sihost.exe 00002490
C:\WINDOWS\system32\svchost.exe 00001808
C:\WINDOWS\system32\taskhostw.exe 0000270C
C:\WINDOWS\system32\wwahost.exe 00003324
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003220
C:\Windows\System32\CompPkgSrv.exe 00003A7C
C:\Windows\System32\RuntimeBroker.exe 00002678
C:\Windows\System32\SecurityHealthSystray.exe 00003510
C:\Windows\System32\smartscreen.exe 00001C3C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000293C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000012CC
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Browser Information
- Name and version of the browser currently in-use: Firefox, Google chrome all current version
- Internet Explorer Version: Current version
------------------------------------------------------
Issue:
Hello,
Thank you for taking the time to review my bug I've given up with customer support and I've grown extremely tired of everyone telling me I'm this an issue I'm creating. So.. from the beginning.
Back on Novemeber 9th I transferred a character Arya Bloom of Gilagamesh to Jenova only that didn't happen:My character (Arya Bloom of MATEUS was transferred somehow to Jenova) don't know how it happened but was planning on fixing the issue. So on November 15th I decided to try this again, I selected Arya Bloom of now Jenova to transfer back to Mateus, everything went fine until selected the transfer. I received and Error 402 -- Followed by (Current world Maintenance please try again later), I logged into my character and too my surprise Arya Bloom of Jenova was in Coeurl lol. So after my three days have past and contacting every support option I had access too they all told me they can't see any errors.
After nearly giving up trying to get back into Mateus for my orginial character Arya Bloom I decided to give it one more finial try spending over $36 american dollars... But of course I've run into another issue.. there's no worlds available to be selected.
I've tried a different browser, different computers and mobile devices, my brother is able to login on his account with no issues what so ever.
Please can someone assist me and figure out what's happening with my account, I just wait to fix these errors that have been happening and send Arya Bloom back where she belongs.
Thank you.
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