Whoever is in charge of developing FFXIV promotional campaigns need to seriously re-evaluate their processes.
Grubhub Pizza Emote: complete mess that required spending a lot of money to not get a code, go through a lot of additional support calls to both Grubhub & SE before resolving.
Butterfinger mount: Buy 10 butterfingers, take a photograph of the reciept and email it to someone who looks at it and then emails you a code to redeem. Most painless of the promos but I did hear of a lot of people have more trouble than I did.
Mountain Dew Zu: Post and Mt Dew page for code redemption went live and provided codes that we're not valid until DT release. Took them a while to update the pages and emails to state this. Caused a lot of confusion. Site "Sold out" of mount codes before event ended.
Gong Cha mount promo: Vendor has limited locations in the US, many fans would have to drive 2+ hours to reach a location. Not all locations are participating, GongCha's US website has no mention of promo, many locations have no phone number listed to call & ask without additional searching outside vendor's site. $24 for 3 participating drinks which gets you EITHER a keychain OR scratch off code card for promo mount.
I feel like nearly ever promo has been a savage trial to accomplish. Don't even get me started on promo items included with one time run items from SE's store...
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Grubhub Pizza Emote: complete mess that required spending a lot of money to not get a code, go through a lot of additional support calls to both Grubhub & SE before resolving.
Butterfinger mount: Buy 10 butterfingers, take a photograph of the reciept and email it to someone who looks at it and then emails you a code to redeem. Most painless of the promos but I did hear of a lot of people have more trouble than I did.
Mountain Dew Zu: Post and Mt Dew page for code redemption went live and provided codes that we're not valid until DT release. Took them a while to update the pages and emails to state this. Caused a lot of confusion. Site "Sold out" of mount codes before event ended.
Gong Cha mount promo: Vendor has limited locations in the US, many fans would have to drive 2+ hours to reach a location. Not all locations are participating, GongCha's US website has no mention of promo, many locations have no phone number listed to call & ask without additional searching outside vendor's site. $24 for 3 participating drinks which gets you EITHER a keychain OR scratch off code card for promo mount.
I feel like nearly ever promo has been a savage trial to accomplish. Don't even get me started on promo items included with one time run items from SE's store...
Continue reading...