Warning, dye information deleted by the glamour dresser is "working as intended"

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I posted what appeared to be a bug, as it made no sense and does not follow any logic. Whereby the glamour dresser will delete dye information from the Anemos Chivalrous Sollerets if placed in the glamour dresser with materia, but does not do this for any other gear I've placed in the glamour dresser. (This is un-glamoured gear placed individually by the 'create glamour' tab.) I tested this with Patrician's Bottoms straight after in fact that had materia attached, and it's dye information did not delete. SE are saying this is the game working as intended.

That's rather poor game design which makes no sense, and was not explained in the caption prior to putting the item in the dresser (materia, spiritbond, company crest and aetherial bonuses are only mentioned as being removed, the same caption shown when any other gear which does not lose dye information is placed in the dresser).

Why is this Eureka piece an exception to the rule, and why is it not mentioned that it will lose dye? I'd like my store bought dye back.

Update: Yesterday other than the recorded footage of the bug, I was able to replicate it. Today I haven't been able to replicate it. So the glamour dresser randomly deleting dye information one day without warning - but not the next day under the same conditions, is as intended. I won't buying anything from the store again, this doesn't instill any confidence.

Update 2: Though SE don't seem concerned with paid items being deleted at random, an awesome player offered me the dyes that the dresser gobbled up and then some. I won't say their name in case they like their privacy, but thanks again, that made my day.



https://forum.square-enix.com/ffxiv/...rom-foot-piece

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