This seems to be a common issue, it might help if SE would be so kind as to post the actual fix?
That said, voice acting in all cutscenes is muted/echo'd. pushing all voluem settings to max does not fix the issue.
using arctic 7, drivers all update date. i have tried stereo and surrond. no change. i have confirmed that settings on audio devices are set to full dvd bandwidth. all other sound in the game is flawless.
i have been away form the game for a few months, never had this issue in the past using the exact same hardware.
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MyDocument C:\Users\pappa\Documents
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Store
Voice audio in cutscenes - Page 2 - Google Chrome
Discord
NVIDIA GeForce Overlay
Microsoft Store
Alexa
Alexa
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 PPAPI
Advanced Combat Tracker (remove only)
Battle.net
BitRaider Streaming Client
Blackweb Gaming AP version 1.1 (1.0.5.5)
Dropbox
Google Chrome
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Ultimaker Cura 4.0
Uplay
Tom Clancy's The Division 2
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Dropbox Update Helper
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ASUS MB Peripheral Products
ENE_EHD_M2_HAL
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Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Wing Commander Privateer
ENE RGB HAL
STAR WARS™ Battlefront™
ASUS AURA Extension Card HAL
Asmedia USB Host Controller Driver
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Windows Driver Package - Arduino Srl (www.arduino.org) Arduino USB Driver (03/19/2015 1.1.1.0)
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003768
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004370
C:\Program Files (x86)\Dropbox\Client\89.4.278\QtWebEngineProcess.exe 000037D0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000224
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003A78
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000026CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004190
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AE4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003EE0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003B78
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000032A8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003944
C:\Program Files (x86)\Samsung\SideSync4\SideSync.exe 00003738
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000005AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002120
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C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003058
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000472C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002874
C:\Users\pappa\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BC0
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C:\Windows\Explorer.EXE 00001B74
C:\Windows\System32\RtkAudUService64.exe 00003754
C:\Windows\System32\RuntimeBroker.exe 000048DC
C:\Windows\System32\SecurityHealthSystray.exe 000036B8
C:\Windows\System32\rundll32.exe 000010F0
C:\Windows\System32\smartscreen.exe 00003620
C:\Windows\System32\svchost.exe 0000238C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000113C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 0000270C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000027E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001908
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002300
C:\Windows\system32\ApplicationFrameHost.exe 00003CF0
C:\Windows\system32\DllHost.exe 00002238
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C:\Windows\system32\backgroundTaskHost.exe 00002F00
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C:\Windows\system32\svchost.exe 00001F88
C:\Windows\system32\taskhostw.exe 000009A4
クリップボードにコピーしました。
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That said, voice acting in all cutscenes is muted/echo'd. pushing all voluem settings to max does not fix the issue.
using arctic 7, drivers all update date. i have tried stereo and surrond. no change. i have confirmed that settings on audio devices are set to full dvd bandwidth. all other sound in the game is flawless.
i have been away form the game for a few months, never had this issue in the past using the exact same hardware.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\pappa\Documents
ProxyEnable 0
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SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2019 18:00:00
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SYSTEM_SOUND Headphones (6- Arctis 7 Game)
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SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {558DCFE0-4578-11E9-8001444553540000}
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SYSTEM_INPUT {4C724D90-2E67-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A28C8D00-3875-11E9-8009444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C729BB0-2E67-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725B7CC0-C8CD-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4C72C2C0-2E67-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C72E9D0-2E67-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84EE6140-2EFD-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84EF99C0-2EFD-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C6720-C8CD-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F05D10-2EFD-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C6720-C8CD-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F0AB30-2EFD-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C6720-C8CD-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {725C8E30-C8CD-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Store
Voice audio in cutscenes - Page 2 - Google Chrome
Discord
NVIDIA GeForce Overlay
Microsoft Store
Alexa
Alexa
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Flash Player 32 PPAPI
Advanced Combat Tracker (remove only)
Battle.net
BitRaider Streaming Client
Blackweb Gaming AP version 1.1 (1.0.5.5)
Dropbox
Google Chrome
Realtek PCI-E Wireless LAN Driver
Origin
pgAdmin 4 version 4.3
Razer Synapse
Samsung SideSync
Star Wars The Old Republic
Ultimaker Cura 4.0
Uplay
Tom Clancy's The Division 2
World of Warcraft
World of Warcraft Classic
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
AURA Service
ASUS MousePad HAL
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS AIOFan HAL
ASUS MB Peripheral Products
ENE_EHD_M2_HAL
ASUS AURA Odd Component
ASUS AURA VGA Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
Star Wars: The Old Republic
ASUS Mouse HAL
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Patriot Viper RGB
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
AURA DRAM Component
Google Update Helper
AURA Service
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Corsair AURA DRAM Component
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Headset Component
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Wing Commander Privateer
ENE RGB HAL
STAR WARS™ Battlefront™
ASUS AURA Extension Card HAL
Asmedia USB Host Controller Driver
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Adafruit Industries LLC (usbser) Ports (02/25/2016 6.2.2600.0)
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices (04/21/2015 1.0.0.0)
Windows Driver Package - Arduino Srl (www.arduino.org) Arduino USB Driver (03/19/2015 1.1.1.0)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (11/24/2015 1.2.3.0)
Windows Driver Package - Linino (usbser) Ports (01/13/2014 1.0.0.0)
Windows Driver Package - Arduino LLC (www.arduino.cc) Genuino USB Driver (01/07/2016 1.0.3.0)
FreeCAD 0.17 - A free open source CAD system
PostgreSQL 9.6
Half-Life 2
No Man's Sky
METAL GEAR SOLID V: THE PHANTOM PAIN
Half-Life 2: Lost Coast
Garry's Mod
Team Fortress 2
MONSTER HUNTER: WORLD
SteelSeries Engine 3.17.3
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
AMD Product Verification Tool version 1.0.2.8
ENE_EHD_M2_HAL
Speedtest by Ookla
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Epic Games Launcher Prerequisites (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
ASUS AURA Headset Component
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 441.20
NVIDIA Graphics Driver 441.20
NVIDIA GeForce Experience 3.20.2.34
NVIDIA Optimus Update 38.0.4.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.4.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA NGX 1.4.0.31
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.2.34
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE RGB HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Samsung USB Driver for Mobile Phones
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
Patriot Viper RGB
ASUS AIOFan HAL
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003768
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004370
C:\Program Files (x86)\Dropbox\Client\89.4.278\QtWebEngineProcess.exe 000037D0
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00000224
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\UnrealCEFSubProcess.exe 00003A78
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000026CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004190
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AE4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003EE0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003B78
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000032A8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003944
C:\Program Files (x86)\Samsung\SideSync4\SideSync.exe 00003738
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000005AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002120
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00003934
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.DesktopExtension\Alexa.DesktopExtension.exe 00003FC8
C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_2.8.315.0_x64__22t9g3sebte08\Alexa.exe 00003D10
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000027B0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 000027D0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.55.131.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003058
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12001.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000472C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19122.138.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002874
C:\Users\pappa\AppData\Local\Discord\app-0.0.305\Discord.exe 00003BC0
C:\Users\pappa\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000351C
C:\Windows\Explorer.EXE 00001B74
C:\Windows\System32\RtkAudUService64.exe 00003754
C:\Windows\System32\RuntimeBroker.exe 000048DC
C:\Windows\System32\SecurityHealthSystray.exe 000036B8
C:\Windows\System32\rundll32.exe 000010F0
C:\Windows\System32\smartscreen.exe 00003620
C:\Windows\System32\svchost.exe 0000238C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000113C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\PlacesServer.exe 0000270C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000027E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001908
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002300
C:\Windows\system32\ApplicationFrameHost.exe 00003CF0
C:\Windows\system32\DllHost.exe 00002238
C:\Windows\system32\SettingSyncHost.exe 00001F60
C:\Windows\system32\backgroundTaskHost.exe 00002F00
C:\Windows\system32\conhost.exe 00002AF0
C:\Windows\system32\sihost.exe 00000B60
C:\Windows\system32\svchost.exe 00001F88
C:\Windows\system32\taskhostw.exe 000009A4
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