Veteran Rewards Issue - Contacted Gm In Game, Unresolved

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I've been playing since ARR launch, with 1,110 days subbed on my accounts. I received all of the veteran rewards on my character on Crystal - Diabolos, named Funaho Shirogane, prior to patch 4.1.

According to the Lodestone article (which I was sent more than once by the GMs), "these changes will have no effect on players who have already met the requirements to obtain the items listed above, as well as those no longer available as veteran rewards after patch 4.1. Newly created characters on the same account will continue to receive any items for which they were eligible prior to the update."

I recently created a new toon on Aether - Jenova, named Rhesh'a Zhwan. I received all of the veteran rewards, with the exception of the Wild Rose barding and the Firion minion. I had previously received these items on my toon on Diabolos. When communicating with the GMs, I was repeatedly told that these items could be obtained from trading acheivement certificates in Gridania, but the issue is that I already earned the items.

Can the two items be restored to my account for the new character, or am I out of luck on this issue?

Thank you for your assistance.

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