Upgrading From A Trial Versions Is Needlessly Painful

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Hello all,

I am sure this has been posted about before. There is no way I can be the only person experiencing this. I made a trial account. Worked flawlessly. After playing for a bit I was like,

"hey this game is pretty damn fun. I want upgrade my account."

I go to https://square-enix-games.com/ and purchase the complete edition. They email me my code. My first thought is,

"What in the world do I do with this?"

This is the first result in google https://support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=70905

However, I find this link in a reddit post https://na.finalfantasyxiv.com/lodestone/news/detail/7cc1f61e07d50fc9a31dc70f7eb4594fae900eb0

When I try to transfer my account to the full game I get an opaque error saying "There was an error".

I then tried to go to the very site I purchased the digital download and see that there is a link called redeem code? I tried pasting my code in there but when I do the continue button is grayed out. I have tried to get some kind of tech support, but I have no clue where to go. Square enix seems to have like 10 different sites that all operate on a piece of the whole system that is ffxiv.

Seriously... what the hell? I just want to play this game I bought lol. Anyone else come across this?

submitted by /u/Euklidian-Space
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