Unable to load into world or return to home world

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When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 6/17/25 4:30PM EST
Frequency: On-going
World name: Balmung
Character name: K'halja Kha
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Area and coordinates: N/A
Housing: N/A
Steps:

6/16 - Attempted to visit Lamia (Primal), got an error that something occurred and couldn't sign in.
6/17 - (After the hotfix) Attempted to sign in, got an error code 90002 when trying to load into Lamia and error code 502 when trying to transfer back to my homeworld (Balmung)
6/18 - Tried both options again to no avail, same errors.

I am able to sign into other characters just not the one provided in this post.

Connection Specs
- Type of internet connection/provider: Ethernet IPV4, Xfinity
- Modem maker/model number: N/A

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i7-12700K (20 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS 1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65327.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 71471.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.731GB SYSTEM_FREEDISC_SPACE 105.658GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.483GB SYSTEM_FREEDISC_SPACE 2681.139GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 1304.199GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 539.649GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.238GB SYSTEM_FREEDISC_SPACE 31.812GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 870.444GB
SYSTEM_DIRECTX_VERSION DirectX 12
GRAPHICS \\.\DISPLAY1 NVIDIA GeForce RTX 3090 Ti
GRAPHICS_CHIP NVIDIA GeForce RTX 3090 Ti
GRAPHICS_VRAM 24313.000 MB
GRAPHICS_SHARED_VRAM 32663.934 MB
GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (155Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7216 1/25/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS \\.\DISPLAY2 NVIDIA GeForce RTX 3090 Ti
GRAPHICS_CHIP NVIDIA GeForce RTX 3090 Ti
GRAPHICS_VRAM 24313.000 MB
GRAPHICS_SHARED_VRAM 32663.934 MB
GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (144Hz)
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1e8724cced6e93d4\nvldumdx.dll
GRAPHICS_DRIVER_VERSION 32.00.0015.7216 1/25/2025 20:00:00
GRAPHICS_SHADER V:3.0 P:3.0
GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
GRAPHICS Unknown Intel(R) UHD Graphics 770
GRAPHICS_CHIP Intel(R) UHD Graphics Family
GRAPHICS_VRAM 32791 MB
GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
GRAPHICS_DISPLAY_MODE Unknown
GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_58f71ae65c958b28\igd12umd64.dll
GRAPHICS_DRIVER_VERSION 32.00.0101.6737 4/15/2025 20:00:00
GRAPHICS_SHADER V: P:
GRAPHICS_VERTEX_TEXTURE
SOUND 27G1V (NVIDIA High Definition Audio) {F1638315-6E08-4068-8BCC-CC14EBC9E4F9}
SOUND_DEVICE_NAME nvhda64v.sys
SOUND_DRIVER_VERSION 1.4.3.2 9/27/2024 20:00:00
SOUND Headphones (2- Arctis 7+) {1B6EC493-C07F-40C2-A914-4C7629BE263D}
SOUND_DEVICE_NAME USBAUDIO.sys
SOUND_DRIVER_VERSION 10.0.26100.4202 5/22/2025 20:00:00
SOUND SPDIF Interface (Realtek USB2.0 Audio) {5C22FC19-726F-4E62-93E2-14F6E705C9D5}
SOUND_DEVICE_NAME usbaudio2.sys
SOUND_DRIVER_VERSION 10.0.26100.1150 7/2/2024 20:00:00
INPUT Mouse {6F1D2B60-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
INPUT Keyboard {6F1D2B61-D5A0-11CF-BFC7444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 650 Wireless {BBBC7650-6521-11ED-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT USB Audio {BBBCEB80-6521-11ED-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT NZXT KrakenZ Device {BBBCEB80-6521-11ED-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB PRO Mechanical Gaming Keyboard {B2D0B640-8A64-11EF-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB PRO Mechanical Gaming Keyboard {B2D10460-8A64-11EF-8002444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis 7+ {BBBCEB80-6521-11ED-8004444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT Arctis 7+ {BBBD1290-6521-11ED-8005444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 650 Wireless {BBBD1290-6521-11ED-8006444553540000}
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INPUT Arctis 7+ {BBBD60B0-6521-11ED-8009444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 650 Wireless {BBBD87C0-6521-11ED-800A444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CORSAIR K70 RGB PRO Mechanical Gaming Keyboard {B2D12B70-8A64-11EF-8003444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT CP1500PFCLCDa {A447BE60-2003-11EE-8001444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
INPUT SteelSeries Rival 650 Wireless {BBBDFCF0-6521-11ED-800E444553540000}
INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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