Zeri
Retainer of the House of Ultimague
Okay, seriously. There needs to be a fucking MINIMUM IQ threshold for someone to work in IT at a hospital. Really. And an even higher threshold to be much less be a director. Sorry for the long rant, but this hospital is completely fucking incompetent.
For those who don't know, I work in a hospital software company. We have everything from emergency room, to billing, to xray software, you name it. Hospital in a box. The part I work for is a handy little program that converts and sends data from our proprietary format into a separate SQL database on its own server. SQL is an industry standard so it's useful for all kinds of things. Still with me?
This hospital I'm trying to get set up is completely fucking clueless. I deal with this a lot. But what's worse, they're bitching at me for their lack of knowledge. When their director if IT is yelling at me over the phone, "So you mean I'm going to have to learn SQL or PAY for some other tool to do it for me?! You should have this tool. You should train us on SQL. We may as well pull the plug on this whole thing," it really makes me hate humans. At this point, I really fucking wish she had for so many reasons below.
For those who don't know, I work in a hospital software company. We have everything from emergency room, to billing, to xray software, you name it. Hospital in a box. The part I work for is a handy little program that converts and sends data from our proprietary format into a separate SQL database on its own server. SQL is an industry standard so it's useful for all kinds of things. Still with me?
This hospital I'm trying to get set up is completely fucking clueless. I deal with this a lot. But what's worse, they're bitching at me for their lack of knowledge. When their director if IT is yelling at me over the phone, "So you mean I'm going to have to learn SQL or PAY for some other tool to do it for me?! You should have this tool. You should train us on SQL. We may as well pull the plug on this whole thing," it really makes me hate humans. At this point, I really fucking wish she had for so many reasons below.
- Bitching at me that you're going to have to learn SQL is like bitching at your auto mechanic that you're going to have to learn to drive stick for your manual transmission car. Look lady, I didn't make it, I just service it. Why the fuck did you even buy it then? This module lives and breathes SQL. It's its raison d'etre. If you didn't want to deal with SQL, you shouldn't have bought it.
- I'm trying to get onto the server to do some initial setup, and I can't. Then their network admin bitches at ME that he set it up so it's my problem. I manage to get on a different server, then double jump to the server I wanted, and lo and behold. He installed PcAnywhere but he didn't even set up a host on it. Duh....
- Because I'm the NICEST FUCKING PERSON IN THE WORLD I set up the host for them. But then find the admin login they gave us wasn't working. Mr. Network Admin insisted they had it right, so it was my problem again. Trying to figure out what it could be, I ask him what their Windows domain was and he replies, "chcbc.com."
/facepalm
/headdesk
/headdesk
/headdesk
For those of you not in IT, that's a web domain, not a Windows domain. Though I suspect most people know that anyway. Someone IN IT should know something as basic as that. To me, not knowing is grounds for firing. He does not belong working with computers. - Again because I'm the nicest person in the goddamn universe, I poke around their other server, pull up the list of domains, and fire various users, passwords, and domains at my target server until one finally lets me in.
- Eureka! At last I'm on my server! I double check their SQL set-up and.... it's not correctly configured. The collation sequence is wrong. The had a contractor so first problem that wasn't their fault! But so I go to the contractor to get him to redo it. He didn't know how so I had to send him info on how to rebuild master. And they paid this guy money? Jeez...
- SQL totally rebuilt! Yay! So I FINALLY get to set up our software. Once that's complete, I update the hospital saying, "Okay you're all set in your test environment now. Please begin testing the software."
FYI- all our hospitals have 2 environments. A test environment that's used to make sure everything works and their live environment where doctors and nurses are actually entering patients, etc. Everything must go to test first. There is no room for argument. Safety compliance demands everything be tested before you even think of touching live. You don't fuck around when people's lives are on the line. Nuff said. - So their Director of IT, after having bitched me out that she'd have to learn SQL, then says, "Something's wrong with the program. I can't access it in live." This was RIGHT after I finished saying "You're set up in test, please start testing." So in addition to ignoring what I said, common sense doesn't tell her it should have gone to test first for safety reasons. And she's the director. I fear for their patients. I really do.
- Miraculously I manage to reply without giving away my disdain, that their software is not live yet. We just got them set up in test and now is the time to begin testing it. Then she asks me, "Okay, so where can I sign up for training?"
- I had already given her the link in another message earlier. Funny thing is in that thread, she had asked multiple times too even though it was just a few paragraphs up. So I gave her the link to training sign ups for the 4th time. And proceeded to /headdesk some more.
- And this was after she bitched me out about training too saying she didn't want to go because we don't train them on SQL. And ranted that the entire training was worthless. Sorry lady, we don't make SQL. We don't train on it. We have our own software to worry about. This is just a tool so you can have your data in SQL too. If you buy that module, it's expected you have SQL expertise. It's like exporting your MS Word file into an HTML file and then expecting Microsoft to train you on how to code HTML. Uh, what?
