STUCK unable to complete DC travel request

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Hi, i was visiting Crystal DC and when i tried to 'return to home world' the timer went to 5min then i got an error message, then the game shut down. now when i try to log back in if i select 'start game' OR choose a DC (either the one i was visiting, OR home) i just get the same error message and the game shuts down. i cant get to character select screen.

error message reads:
unable to complete DC travel request. if your character is not listed in the target DC, please wait a few moments before trying again.

have attempted several times, still nothing. is this a known issue? is there anything i can do to troubleshoot? thanks in advance.

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