I have been having a horrible experience with support for over a month now.
As many of us can attest to, the pain of waiting by a house hours, even days, is extremely exhausting. I spent my fair share of time trying to get a house, and poured millions of Gil into the house itself and decorations.
I use my house everyday because I am an active crafter and it is where I can go to lock myself away and get things done. Therefore, I enter and interact with my house every single day, going no more than a day or two without visiting my home.
I received an auto-demolition notice in December while I was sitting inside my house crafting. Odd, but maybe I needed to interact with my house retainers or move furniture around? So I did so.
Nope. When the demolition was up, I logged in, and it was gone. Everything I spent my time and money on just disappeared.
I spent the next month fighting with SE support. They asked me many questions about the situation, and I answered. After weeks of this, they started sending me generic bug report forms. I responded saying that I didn't want to fill this out as I have provided much of this information - mind you, this is a report that literally asks you for every part used in your PC among many other things. It is not a simple form, they used this to divert taking responsibility by having me fill a form out and then closing the issue.
Their response? They resent the bug form again. Nothing else. A slap in the face, really. They continued to send me automated messages.
I have been pouring money into this game for 3 years, and I am so disappointed in how SE handled this and how an issue on their end affected so much of my time and money. They refused to help rectify the situation so my last resort is to come here, hoping someone will hear what I'm saying and fix this issue.
If anyone else has experience with a demolition of their house when they used it daily or had a very bad experience with SE support, please share. I am really discouraged as a couple of their responses could have translated to "oh well" if you really read what they were saying. Now I'm afraid of getting a new house when their system could decide to delete it at any time, and I would get no help from support.
Continue reading...
As many of us can attest to, the pain of waiting by a house hours, even days, is extremely exhausting. I spent my fair share of time trying to get a house, and poured millions of Gil into the house itself and decorations.
I use my house everyday because I am an active crafter and it is where I can go to lock myself away and get things done. Therefore, I enter and interact with my house every single day, going no more than a day or two without visiting my home.
I received an auto-demolition notice in December while I was sitting inside my house crafting. Odd, but maybe I needed to interact with my house retainers or move furniture around? So I did so.
Nope. When the demolition was up, I logged in, and it was gone. Everything I spent my time and money on just disappeared.
I spent the next month fighting with SE support. They asked me many questions about the situation, and I answered. After weeks of this, they started sending me generic bug report forms. I responded saying that I didn't want to fill this out as I have provided much of this information - mind you, this is a report that literally asks you for every part used in your PC among many other things. It is not a simple form, they used this to divert taking responsibility by having me fill a form out and then closing the issue.
Their response? They resent the bug form again. Nothing else. A slap in the face, really. They continued to send me automated messages.
I have been pouring money into this game for 3 years, and I am so disappointed in how SE handled this and how an issue on their end affected so much of my time and money. They refused to help rectify the situation so my last resort is to come here, hoping someone will hear what I'm saying and fix this issue.
If anyone else has experience with a demolition of their house when they used it daily or had a very bad experience with SE support, please share. I am really discouraged as a couple of their responses could have translated to "oh well" if you really read what they were saying. Now I'm afraid of getting a new house when their system could decide to delete it at any time, and I would get no help from support.
Continue reading...