Saved characters' appearances have disappeared after PS account re-link

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Hello! Some months ago before Dawntrail I had to re-link game from my old PS account to new one, but I still play on same console. After deciding to create new character I noticed that all my previous appearances have disappeared and I don't know how I can return them. I wrote about thus problem to SE support and after that to GM in game itself but they couldn't help me so I was advised to ask for help here.

Thanks in advance for help!

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