Registration Code Invalid For New Platform

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So I've been playing for almost 2 years on PS4, and I'd like to also have my account on my PC. Yesterday (around 6 PST) I entered my code under "Add Windows License". I was sent to square enix, saying this action couldn't be completed due to maintenance. I tried again and it said the code was invalid. I tried another time this morning, and I got the same invalid message.
I sent in an inquiry, but it seems like it may take some time for an answer, especially with the virus impacting the company. Is there anything else I can do, or do I just have to wait for a response?

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