I've been trying to fix this problem since before 7.0 and I've had 5 different IT professionals look at it and are baffled.
No warning. Just freeze then back to desktop with no error.
Event viewer gives the following.
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x673cc6f9
Faulting module name: ntdll.dll, version: 10.0.22621.4391, time stamp: 0x7b2ab261
Exception code: 0xc0000374
Fault offset: 0x000000000010caf9
Faulting process id: 0x0x4B60
Faulting application start time: 0x0x1DB44FC8608CEBF
Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d2108bea-4525-49cb-9a8f-aa379548b6f9
Faulting package full name:
Faulting package-relative application ID:
I have tried the following..
Turning down graphics settings
Updating drivers
Uninstall/reinstalling driver
Uninstall/reinstall the game
Repair windows
Every system and memory scan available
full wipe of my PC and fresh install over EVERYTHING including the OS
Underclocking my CPU/GPU
increasing virtual memory
and probably a ton of things I've forgotten. Nothing is fixing the crashes.
PC specs are...
Device name DESKTOP-IREKSHE
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
Device ID F7260B6C-A587-4DF2-9C00-DE1786551D0F
Product ID 00325-81490-85566-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
If it helps, here's the analysis from a debugger of the most recent crash
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1968
Key : Analysis.Elapsed.mSec
Value: 27181
Key : Analysis.IO.Other.Mb
Value: 43
Key : Analysis.IO.Read.Mb
Value: 2
Key : Analysis.IO.Write.Mb
Value: 120
Key : Analysis.Init.CPU.mSec
Value: 125
Key : Analysis.Init.Elapsed.mSec
Value: 58100
Key : Analysis.Memory.CommitPeak.Mb
Value: 210
Key : Analysis.Version.DbgEng
Value: 10.0.27725.1000
Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2408.27.1
Key : CLR.Engine
Value: CORECLR
Key : CLR.Version
Value: 8.0.23.53103
Key : Failure.Bucket
Value: HEAP_CORRUPTION_c0000374_cimgui.dll!Unknown
Key : Failure.Hash
Value: {0160ce46-2cf5-f653-f8e9-e3ebffc4b145}
Key : Timeline.Process.Start.DeltaSec
Value: 3931
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 1.0.0.0
FILE_IN_CAB: ffxiv_dx11.exe.19296.dmp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=00000000c0000374 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000001 rdi=00007ffb097338b0
rip=00007ffb096bcaf9 rsp=000000d3554fb1d0 rbp=000002330542fcd0
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=000001f265d70000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ntdll!RtlReportFatalFailure+0x9:
00007ffb`096bcaf9 eb00 jmp ntdll!RtlReportFatalFailure+0xb (00007ffb`096bcafb)
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffb096bcaf9 (ntdll!RtlReportFatalFailure+0x0000000000000009)
ExceptionCode: c0000374
ExceptionFlags: 00000081
NumberParameters: 1
Parameter[0]: 00007ffb097338b0
PROCESS_NAME: ffxiv_dx11.exe
ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.
EXCEPTION_CODE_STR: c0000374
EXCEPTION_PARAMETER1: 00007ffb097338b0
STACK_TEXT:
000000d3`554fb1d0 00007ffb`096bcac3 : 000000d3`55500000 00007ffb`09733908 00007ffa`5ca19000 00000000`00000000 : ntdll!RtlReportFatalFailure+0x9
000000d3`554fb220 00007ffb`096c5b5a : 000001f2`678b71e0 00007ffb`097338b0 00000000`00000003 000001f2`65d70000 : ntdll!RtlReportCriticalFailure+0x97
000000d3`554fb310 00007ffb`096c5e3a : 00000000`00000003 00000233`0542fcd0 000001f2`65d70000 00007ffa`5c88020d : ntdll!RtlpHeapHandleError+0x12
000000d3`554fb340 00007ffb`096d1e35 : 00000233`0542fcdf 00000233`0542fce0 43c80000`43120000 43d30000`432a0000 : ntdll!RtlpHpHeapHandleError+0x7a
000000d3`554fb370 00007ffb`0965d298 : 00000000`00000000 00007ffa`5c8774ec 000000d3`554fb400 00007ffa`5c881038 : ntdll!RtlpLogHeapFailure+0x45
000000d3`554fb3a0 00007ffb`095eb001 : 00000233`0542fcd0 000001f2`65d70000 00000000`00000000 00000000`00000000 : ntdll!RtlpFreeHeapInternal+0x71728
000000d3`554fb460 00007ffa`5c97197c : 00000233`b3821580 00000000`000002f0 00000000`7f7fffff 00000000`00000000 : ntdll!RtlFreeHeap+0x51
000000d3`554fb4a0 00007ffa`5c876077 : 00000000`00000000 00000000`00000000 00000000`7f7fffff 00000000`00000000 : cimgui!igTreeNodeBehavior+0x129cd5
000000d3`554fb4d0 00007ffa`5c8820b8 : 00000233`3b977020 00000233`3b977020 00000000`00000000 000001f2`678b71e0 : cimgui!igTreeNodeBehavior+0x2e3d0
000000d3`554fb500 00007ffa`0aa912c6 : 000001f2`79194088 000001f2`678b71e0 000001f2`79193858 000000d3`554fb670 : cimgui!igTreeNodeBehavior+0x3a411
000000d3`554fb580 000001f2`79194088 : 000001f2`678b71e0 000001f2`79193858 000000d3`554fb670 00000000`00000000 : 0x00007ffa`0aa912c6
000000d3`554fb588 000001f2`678b71e0 : 000001f2`79193858 000000d3`554fb670 00000000`00000000 00000000`ffffffff : 0x000001f2`79194088
000000d3`554fb590 000001f2`79193858 : 000000d3`554fb670 00000000`00000000 00000000`ffffffff 00000000`00000000 : 0x000001f2`678b71e0
000000d3`554fb598 000000d3`554fb670 : 00000000`00000000 00000000`ffffffff 00000000`00000000 00000000`00000000 : 0x000001f2`79193858
000000d3`554fb5a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000000d3`554fb670
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: cimgui+129cd5
MODULE_NAME: cimgui
IMAGE_NAME: cimgui.dll
FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000374_cimgui.dll!Unknown
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {0160ce46-2cf5-f653-f8e9-e3ebffc4b145}
Followup: MachineOwner
Continue reading...
No warning. Just freeze then back to desktop with no error.
Event viewer gives the following.
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x673cc6f9
Faulting module name: ntdll.dll, version: 10.0.22621.4391, time stamp: 0x7b2ab261
Exception code: 0xc0000374
Fault offset: 0x000000000010caf9
Faulting process id: 0x0x4B60
Faulting application start time: 0x0x1DB44FC8608CEBF
Faulting application path: E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d2108bea-4525-49cb-9a8f-aa379548b6f9
Faulting package full name:
Faulting package-relative application ID:
I have tried the following..
Turning down graphics settings
Updating drivers
Uninstall/reinstalling driver
Uninstall/reinstall the game
Repair windows
Every system and memory scan available
full wipe of my PC and fresh install over EVERYTHING including the OS
Underclocking my CPU/GPU
increasing virtual memory
and probably a ton of things I've forgotten. Nothing is fixing the crashes.
PC specs are...
Device name DESKTOP-IREKSHE
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB
Device ID F7260B6C-A587-4DF2-9C00-DE1786551D0F
Product ID 00325-81490-85566-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
If it helps, here's the analysis from a debugger of the most recent crash
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1968
Key : Analysis.Elapsed.mSec
Value: 27181
Key : Analysis.IO.Other.Mb
Value: 43
Key : Analysis.IO.Read.Mb
Value: 2
Key : Analysis.IO.Write.Mb
Value: 120
Key : Analysis.Init.CPU.mSec
Value: 125
Key : Analysis.Init.Elapsed.mSec
Value: 58100
Key : Analysis.Memory.CommitPeak.Mb
Value: 210
Key : Analysis.Version.DbgEng
Value: 10.0.27725.1000
Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2408.27.1
Key : CLR.Engine
Value: CORECLR
Key : CLR.Version
Value: 8.0.23.53103
Key : Failure.Bucket
Value: HEAP_CORRUPTION_c0000374_cimgui.dll!Unknown
Key : Failure.Hash
Value: {0160ce46-2cf5-f653-f8e9-e3ebffc4b145}
Key : Timeline.Process.Start.DeltaSec
Value: 3931
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 1.0.0.0
FILE_IN_CAB: ffxiv_dx11.exe.19296.dmp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=00000000c0000374 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000001 rdi=00007ffb097338b0
rip=00007ffb096bcaf9 rsp=000000d3554fb1d0 rbp=000002330542fcd0
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=000001f265d70000
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ntdll!RtlReportFatalFailure+0x9:
00007ffb`096bcaf9 eb00 jmp ntdll!RtlReportFatalFailure+0xb (00007ffb`096bcafb)
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffb096bcaf9 (ntdll!RtlReportFatalFailure+0x0000000000000009)
ExceptionCode: c0000374
ExceptionFlags: 00000081
NumberParameters: 1
Parameter[0]: 00007ffb097338b0
PROCESS_NAME: ffxiv_dx11.exe
ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.
EXCEPTION_CODE_STR: c0000374
EXCEPTION_PARAMETER1: 00007ffb097338b0
STACK_TEXT:
000000d3`554fb1d0 00007ffb`096bcac3 : 000000d3`55500000 00007ffb`09733908 00007ffa`5ca19000 00000000`00000000 : ntdll!RtlReportFatalFailure+0x9
000000d3`554fb220 00007ffb`096c5b5a : 000001f2`678b71e0 00007ffb`097338b0 00000000`00000003 000001f2`65d70000 : ntdll!RtlReportCriticalFailure+0x97
000000d3`554fb310 00007ffb`096c5e3a : 00000000`00000003 00000233`0542fcd0 000001f2`65d70000 00007ffa`5c88020d : ntdll!RtlpHeapHandleError+0x12
000000d3`554fb340 00007ffb`096d1e35 : 00000233`0542fcdf 00000233`0542fce0 43c80000`43120000 43d30000`432a0000 : ntdll!RtlpHpHeapHandleError+0x7a
000000d3`554fb370 00007ffb`0965d298 : 00000000`00000000 00007ffa`5c8774ec 000000d3`554fb400 00007ffa`5c881038 : ntdll!RtlpLogHeapFailure+0x45
000000d3`554fb3a0 00007ffb`095eb001 : 00000233`0542fcd0 000001f2`65d70000 00000000`00000000 00000000`00000000 : ntdll!RtlpFreeHeapInternal+0x71728
000000d3`554fb460 00007ffa`5c97197c : 00000233`b3821580 00000000`000002f0 00000000`7f7fffff 00000000`00000000 : ntdll!RtlFreeHeap+0x51
000000d3`554fb4a0 00007ffa`5c876077 : 00000000`00000000 00000000`00000000 00000000`7f7fffff 00000000`00000000 : cimgui!igTreeNodeBehavior+0x129cd5
000000d3`554fb4d0 00007ffa`5c8820b8 : 00000233`3b977020 00000233`3b977020 00000000`00000000 000001f2`678b71e0 : cimgui!igTreeNodeBehavior+0x2e3d0
000000d3`554fb500 00007ffa`0aa912c6 : 000001f2`79194088 000001f2`678b71e0 000001f2`79193858 000000d3`554fb670 : cimgui!igTreeNodeBehavior+0x3a411
000000d3`554fb580 000001f2`79194088 : 000001f2`678b71e0 000001f2`79193858 000000d3`554fb670 00000000`00000000 : 0x00007ffa`0aa912c6
000000d3`554fb588 000001f2`678b71e0 : 000001f2`79193858 000000d3`554fb670 00000000`00000000 00000000`ffffffff : 0x000001f2`79194088
000000d3`554fb590 000001f2`79193858 : 000000d3`554fb670 00000000`00000000 00000000`ffffffff 00000000`00000000 : 0x000001f2`678b71e0
000000d3`554fb598 000000d3`554fb670 : 00000000`00000000 00000000`ffffffff 00000000`00000000 00000000`00000000 : 0x000001f2`79193858
000000d3`554fb5a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000000d3`554fb670
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: cimgui+129cd5
MODULE_NAME: cimgui
IMAGE_NAME: cimgui.dll
FAILURE_BUCKET_ID: HEAP_CORRUPTION_c0000374_cimgui.dll!Unknown
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {0160ce46-2cf5-f653-f8e9-e3ebffc4b145}
Followup: MachineOwner
Continue reading...