We have been monitoring an increase in the redemption of FINAL FANTASY XIV game codes which were obtained fraudulently. These game codes include registration codes for the Windows/Mac version of the Starter Edition, Complete Edition, and the Dawntrail expansion.
Many of these game codes have been illegally obtained from official retailers, typically using stolen credit cards or other compromised data, and are then sold at a discount on third-party sites. Until now, when we determined that a game code was obtained fraudulently we would invalidate it before it could be used. However, if the game code was already redeemed, we would give the benefit of the doubt that the user did not know it was fraudulently obtained and would not penalize the account.
While the fraudulent transaction may not have been made by the person who redeemed the game code, purchasing game codes from unlicensed sites supports and perpetuates these illegal activities. To reduce these illegal transactions, we will begin suspending accounts that have redeemed fraudulently obtained FINAL FANTASY XIV game codes.
If you believe your account has been suspended due to the redemption of a FINAL FANTASY XIV game code, please contact the Support Center (https://sqex.to/FFXIVsupport) to regain access to the account. As part of regaining account access, the redeemer of the fraudulently obtained game code will need to pay Square Enix the retail value of the game code as well as the outstanding retail values of any additional fraudulent redemptions or purchases.
To ensure that you purchase legitimate FINAL FANTASY XIV game codes, we recommend only buying from your local game retailer or official online retailers.
Retailers selling FINAL FANTASY XIV Game Codes for American FFXIV accounts:
- Square Enix Store (Americas)
- GameStop
- Green Man Gaming
- Humble Bundle
- Newegg
- Steam
Retailers selling FINAL FANTASY XIV Game Codes for European FFXIV accounts:
- Square Enix Store (Europe)
- Green Man Gaming
- Humble Bundle
- Steam
We appreciate your assistance and understanding as we work to counter fraudulent activities.
Continue reading...
Many of these game codes have been illegally obtained from official retailers, typically using stolen credit cards or other compromised data, and are then sold at a discount on third-party sites. Until now, when we determined that a game code was obtained fraudulently we would invalidate it before it could be used. However, if the game code was already redeemed, we would give the benefit of the doubt that the user did not know it was fraudulently obtained and would not penalize the account.
While the fraudulent transaction may not have been made by the person who redeemed the game code, purchasing game codes from unlicensed sites supports and perpetuates these illegal activities. To reduce these illegal transactions, we will begin suspending accounts that have redeemed fraudulently obtained FINAL FANTASY XIV game codes.
If you believe your account has been suspended due to the redemption of a FINAL FANTASY XIV game code, please contact the Support Center (https://sqex.to/FFXIVsupport) to regain access to the account. As part of regaining account access, the redeemer of the fraudulently obtained game code will need to pay Square Enix the retail value of the game code as well as the outstanding retail values of any additional fraudulent redemptions or purchases.
To ensure that you purchase legitimate FINAL FANTASY XIV game codes, we recommend only buying from your local game retailer or official online retailers.
Retailers selling FINAL FANTASY XIV Game Codes for American FFXIV accounts:
- Square Enix Store (Americas)
- GameStop
- Green Man Gaming
- Humble Bundle
- Newegg
- Steam
Retailers selling FINAL FANTASY XIV Game Codes for European FFXIV accounts:
- Square Enix Store (Europe)
- Green Man Gaming
- Humble Bundle
- Steam
We appreciate your assistance and understanding as we work to counter fraudulent activities.
Continue reading...