Ps Account Got Banned.

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So i'm clueless on what to do next... My PS account got banned because there's an unauthorized purchased (got hacked) that I declined. So sony decided to ban my account. I tried to retrieve it but the operator said I need to pay for those purchases (140$, for genres I don't even play, also they're unauthorized and my account was hacked) . Then one operator instructed me to submit an account charge back ticket, it didn't work and told me to try again some other time (she must be clueless on what to do next as well).

I want to play back on my PS4 and going to someday upgrade it to PS5. Is there a way to unassociate my steam account and PS account?

If anyone had a relatable experience before or know someone that had the same experience will be a great help on the next steps that I should take, please let me know.

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