Please Help! Game Crashes Upon Launch

RSS News

Syndicated News Service
For the last week every time I try and launch the game it crashes and I get this error:

ffxiv_dx11.exe+56E89
USER32.dll+15C7d
USER32.dll+1584C
USER32.dll+30D1D
ntdll.dll+9FDE4
win32.u.dll+1B84
ffxiv_dx11.exe+8F03B
ffxiv_dx11.exe+588C3

I'm kind of at a loss as to what to do. I'm not horribly computer savvy. I ran checkdisk and DISM and found nothing. Did a couple /sfc scans and it fixed a couple corrupted files the first time but the second scan was fine. I've turned off discord, turned off steam overlay, turned off performance mode in the OMEN command center, tried DX9 mode in the launcher, nothing has helped. At this point I'm considering doing a reset of the last windows update but I doubt it will help.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\marsh\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.18
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16261.238MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18693.238MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.728GB SYSTEM_FREEDISC_SPACE 124.211GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8130.619 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_29aa1637e8e39f9a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_29aa1637e8e39f9a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_29aa1637e8e39f9a\nvldumdx.dll,C:\windows\System32\DriverStore\FileRepository\nvhm.inf_amd64_29aa1637e8e39f9a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5167
SYSTEM_GRAPHICS_DRIVER_DATE 7/4/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker / Headphone (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {9AEA2C64-7622-4222-8BF7-DD7E53297BE2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8717.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/30/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {454FBFB0-3FBB-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45505BF0-3FBB-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45508300-3FBB-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4550AA10-3FBB-11EA-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4550D120-3FBB-11EA-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {454F7190-3FBB-11EA-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1049940-AD55-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Text Input Application
Form1
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
BOSS TONE STUDIO for KATANA
Google Chrome
Line 6 Driver2 Helix v1.92 Uninstaller
Line 6 Driver2 Helix v1.93 Uninstaller
Line 6 Driver2 Helix v1.95 Uninstaller
Line 6 Driver2 HxStomp v1.93 Uninstaller
Line 6 WinUsb Driver v1.0.0.5 Uninstaller
Line 6 HX Edit Uninstaller
Line 6 Line 6 Updater Uninstaller
Microsoft Edge
Microsoft Edge Update
Razer Cortex
Razer Synapse
Steam
The Elder Scrolls Online
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Adobe AIR
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Audio Switch
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel XTU SDK
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
HP Connection Optimizer
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
HP PC Hardware Diagnostics UEFI
BOSS TONE STUDIO for KATANA
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Thunderbolt™ Software
HP Documentation
Microsoft 365 - en-us
KATANA Driver
FINAL FANTASY XIV Online
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Graphics Driver 451.67
NVIDIA GeForce Experience 3.19.0.94
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.94
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00003028
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003770
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000312C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003170
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001D68
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001F70
C:\Program Files (x86)\Steam\steam.exe 00002F04
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000039F0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003CA0
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.1.21.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00002FA0
C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_10.3.14.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe 00002D80
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20070.10002.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000038C0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBar.exe 000014EC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.420.8043.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001BB8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.20082.141.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B98
C:\Users\marsh\AppData\Local\Microsoft\OneDrive\20.143.0716.0003\FileCoAuth.exe 000020B8
C:\Users\marsh\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003090
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000CCC
C:\Windows\System32\RtkAudUService64.exe 00001D10
C:\Windows\System32\RuntimeBroker.exe 00003D14
C:\Windows\System32\SecurityHealthSystray.exe 00003390
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00003600
C:\windows\Explorer.EXE 00001050
C:\windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_2552e0ccb2ccf5c4\x64\BridgeCommunication.exe 00003B14
C:\windows\System32\SynTPEnh.exe 00002AE4
C:\windows\System32\rundll32.exe 000011F0
C:\windows\System32\svchost.exe 00001584
C:\windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000010DC
C:\windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002404
C:\windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001FDC
C:\windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001DE8
C:\windows\system32\ApplicationFrameHost.exe 0000436C
C:\windows\system32\DllHost.exe 0000408C
C:\windows\system32\SettingSyncHost.exe 00002930
C:\windows\system32\backgroundTaskHost.exe 00002B7C
C:\windows\system32\sihost.exe 00000E64
C:\windows\system32\svchost.exe 00001438
C:\windows\system32\taskhostw.exe 00000E9C

Continue reading...
 
Back
Top