Paid For Item Reclaimation?

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Since the update to the wedding attire to be unisex, I've been trying to get the attire back and having no luck. I paid for two platinum weddings and only have the one wedding chocobo to show for it. I've tried contacting the mog station support and they told me to contact a GM in game, but that hasn't seemed to led anywhere, so now I'm not sure who to talk to or how to get my equipment back since the npc's with all the equipment are programed to trade for other wedding attire rather than just give it to you if you had purchased the package.

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