I took a break starting in November 2024, and came back last month. One of the 7.1 changes was "outfits" in glamour. While going through this, I came across the Peacock set. Missing the shoes, I began to search for them. I had additional retainers, and the game doesn't search these inventories without them being active. I repurchased all 3, so I could search through these inventories, found nothing. $6.00 down, not that much, still a bit sad that the inventory couldn't be searched without the cost and I had no plans to reinstate them.
Time to submit ticket. I can go online to SE store and see the purchase. Ticket received, message back, please add in additional information. Did so, adding "I have no idea when the item was lost". Today I received my answer, can not restore due to "Item being lost longer then one week" and "GM can not find any log of item loss". WHAT?
How does this make sense in a digital item setting? This is not an item found, seasonal event, tradeable or sellable. This is something I purchased with additional fees, and there is a receipt on their website that proves the purchase. Yet the GM responding "Found no log of item loss". This item is a digital entity. It does not require physical materials, does not require additional time for an employee to respond with as the GM still has to respond regardless and chose to deny it. And in order to turn this set into it's intended "outfit", I need to purchase a second set?
I can understand if the item had a high value exchange, was tradable, can be earned again, or had a player available reclaim option in place. No, this is a bit higher in the form of disrespect to a paying customer base.
Personally, this is predatory business practices, and having known prior to purchase, I would of chosen not to. I do know that I will never use the store again, and am atm considering not resubbing. It's not the item itself, but the lack of resolve. The morals of the matter over the cost. There should be two things that would keep these systems from being predatory. One is that even if we can't obtain the item, all retainers within the player's database should be searchable regardless of subscription. Second, if the item requires real money (outside of dyes and items that have use counts) there should be a reclaim button on the site incase of loss, as the verification of purchase exists and shouldn't require a 3rd party to safeguard against untradeable/unsellable items.
Why is this set up this way?
Continue reading...
Time to submit ticket. I can go online to SE store and see the purchase. Ticket received, message back, please add in additional information. Did so, adding "I have no idea when the item was lost". Today I received my answer, can not restore due to "Item being lost longer then one week" and "GM can not find any log of item loss". WHAT?
How does this make sense in a digital item setting? This is not an item found, seasonal event, tradeable or sellable. This is something I purchased with additional fees, and there is a receipt on their website that proves the purchase. Yet the GM responding "Found no log of item loss". This item is a digital entity. It does not require physical materials, does not require additional time for an employee to respond with as the GM still has to respond regardless and chose to deny it. And in order to turn this set into it's intended "outfit", I need to purchase a second set?
I can understand if the item had a high value exchange, was tradable, can be earned again, or had a player available reclaim option in place. No, this is a bit higher in the form of disrespect to a paying customer base.
Personally, this is predatory business practices, and having known prior to purchase, I would of chosen not to. I do know that I will never use the store again, and am atm considering not resubbing. It's not the item itself, but the lack of resolve. The morals of the matter over the cost. There should be two things that would keep these systems from being predatory. One is that even if we can't obtain the item, all retainers within the player's database should be searchable regardless of subscription. Second, if the item requires real money (outside of dyes and items that have use counts) there should be a reclaim button on the site incase of loss, as the verification of purchase exists and shouldn't require a 3rd party to safeguard against untradeable/unsellable items.
Why is this set up this way?
Continue reading...