Notice of New Security Features for PlayOnline [Credit Card Changes]

[Aangeliceus]

We would like to take this opportunity to inform you that we will soon implement a security feature for your protection known as The Payer Authentication Service (3-D Secure). This will be implemented on July 29 at around 2:00 (PDT) after the scheduled registration server maintenance. You can activate these services now at the below URLs:

Visa customers: www.VerifiedByVisa.com
MasterCard customers: www.SecureCode.com

All customers are encouraged to activate the appropriate service beforehand to avoid any issues once the services are implemented. Anyone updating their payment information after July 29 will need to register with the appropriate service before the change can be made.

* Please be sure to check with your credit card company if you are not sure if this service is supported.

* If you are a current PlayOnline member and your credit card company does not support this service, please contact the Information Center for further assistance. Be sure to have the payment method ready when you contact the Information Center.

If you have any questions about these new services, we encourage you to visit the above URLs. Also, the PlayOnline Information Center can be contacted at the below times for further assistance.

We hope you will find additional peace of mind with these security features.

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html
Monday through Friday
9:00 a.m. to 6:00 p.m. Pacific Time

http://www.playonline.com/ff11us/polnews/news16614.shtml

 

[Aangeliceus]

In order to help ensure a smooth launch of the Payer Authentication Service (3-D Secure), the PlayOnline Information Center will be temporarily extending hours of operation to include the Sunday following the launch of this service. The Information Center will return to its regularly scheduled hours on Aug. 3, 2009.

[Information Center Extended Hours]
Aug. 2, 2009 from 10:00 to 17:00 (PDT)

PlayOnline Information Center
https://secure.playonline.com/supportus/index.html

http://www.playonline.com/ff11us/polnews/news16629.shtml

Couple of Notes:

1) As it was stated in the other notice, this is only for the Windows PlayOnline client. You can still update your CC info through a console PlayOnline version without the additional authentication parts.

2) Some versions of Prepaid credit cards, do work. Check with your issuing bank/vendor.

3) If your card is working currently as-is, you don't need to do anything.

4) If you primarily play on a console, then ignore all of this.