Never Have I Felt My Time & Support So Disrespected In Over A Decade Of Online Gaming

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Let me preface this by saying that this is not a critique of housing demolition on its own. While I don't exactly love the system, I understand its necessity given the finite number of housing plots available, and the only way to give everyone a fair chance at finding a home.

My problem is the deletion of housing decorations.

I am a hardcore MMO player, though many would consider me a casual since I don't generally partake in hardcore raiding or PvP in most games. Rather, I concern myself with light role playing, customization, fashion, and, of course, housing.

I have played FFXIV since the release of Heavensward - certainly not as long as many of you, but long enough to have amassed my own collection of items from story quests, past holidays, or personally bought or crafted. Each of them holds as much value to me as the end game gear of a raider, especially when I can use them all to make a space feel like my own.

Recently, however, I had my years worth of progress thrown away because I could not login for a few months. Not because I did not pay my sub, not by any intentional doing of my own, but because my house got demolished and I missed the window to reclaim my items.

As stated before, I'm not upset over the demolition of my house, the loss of the Gil I had invested in the property itself - I knew the risk when I got into that. And while you might say I should have known the same could happen to my individual items...

Why should I have expected that those items would disappear, too?

It isn't as if I have to worry about my gear from the Eden raid disappearing when I don't login for a few months - I might fall behind in gear score, sure, but my progress doesn't get erased.

It isn't as if my retainers' bags get emptied when I leave them unattended.

It isn't as if my own armory, inventory, or anything else gets erased when I am absent.

So why do my housing decorations?

I have spoken with the Game Masters somewhat on this matter, and I thoroughly respect that their hands are tied by either their policies or lack of tools to replace any of my items, or even just the ones I purchased from the Mogstation. And yet, I still find this just completely unacceptable; Not only are years worth of crafting, saving, story progress, and holiday attendance now permanently gone, but also $100 I spent on the game is translated, essentially, into nothing.

What has really come to bother me is the Mogstation items I lost in this process. I had spent well over $100 on various pieces of furniture from the Mogstation over my years of playing, and I expect that if I am going to be buying something with real life money, I should retain access to it... Not that it's just going to be revoked when I'm gone, and not given back to me when I return. Asking if I could only have those items which I paid for with real money only resulted in the same response of "Unfortunately, this concern is outside the scope of our currently offered services."

(Continued in next post, due to character limit...)

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