Hi all,
I am an Australian who has moved countries permanently to the USA. As a result, my account counts as a European account, despite the fact that I now live in the US.
Having moved countries, I participated in the Mountain Dew event and purchased several bottles of Mountain Dew to get the Mountain Zu mount. Upon attempting to redeem the code to Mog Station, I'm told that I can't redeem the code because "It's only for people in America".
I've submitted a ticket to Square Enix Support - both EU and NA. So far the only solution that I've been told is that I need to create a completely new square enix account, re-buy FFXIV and it's expansions, throw away over 1200+ hours of game-time on my current account - in addition to the purchases that I've made on Mog Station directly. That's an absolutely absurd requirement if I want this mount, especially since I've paid good money for the Mountain Zu event (I have the email proof if you need).
Considering that people move countries all the time for work, family, military, health and plenty of other reasons, I can't imagine that I'm the only person who's had this issue. Surely there's an actual solution that doesn't involve me throwing all this away.
Kind regards,
Miro
Continue reading...
I am an Australian who has moved countries permanently to the USA. As a result, my account counts as a European account, despite the fact that I now live in the US.
Having moved countries, I participated in the Mountain Dew event and purchased several bottles of Mountain Dew to get the Mountain Zu mount. Upon attempting to redeem the code to Mog Station, I'm told that I can't redeem the code because "It's only for people in America".
I've submitted a ticket to Square Enix Support - both EU and NA. So far the only solution that I've been told is that I need to create a completely new square enix account, re-buy FFXIV and it's expansions, throw away over 1200+ hours of game-time on my current account - in addition to the purchases that I've made on Mog Station directly. That's an absolutely absurd requirement if I want this mount, especially since I've paid good money for the Mountain Zu event (I have the email proof if you need).
Considering that people move countries all the time for work, family, military, health and plenty of other reasons, I can't imagine that I'm the only person who's had this issue. Surely there's an actual solution that doesn't involve me throwing all this away.
Kind regards,
Miro
Continue reading...