Mount Information Confusing And Unhelpful

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After I reached level 20 seeing no information about obtaining a mount I purchased one from MOG station, there was no warning I would not be able to use the mount or how I would get the ability to use the mount I bought. After joining a main company about level 23 there was still not a clue, messaging in Uldah general chat only got one response from a guy who thought it had to do with the main company... I finally found a 'commander' with a common blue bubble that gave me the quest, but I was level 27 before the game sent me to see him about another quest. At any rate I was walking several levels with a mount I had paid for from MOG station that I couldn't use, but could have if I'd have known about the quest, trying to figure out the main story I don't click on extra quests often. There should be a 'chat' setting to reach a 'mentor' as I understand there are those guys who help, never seen one though.

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