Date & Time: 5/19/2020
Frequency: Since October 11th, 2019.
World name: Midgardsormr
Character name: Nakash Ezhno
Class/Level: Monk/ 58
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-115A
I was told by Square Enix Support to create bug report via forums.
I have been in a long hiatus playing ffxiv. I haven't played since Heavensward and when I reactivated my sub, I transferred an existing character from Goblin home world to Midgardsormr. I did this in October. Upon the transfer, my Mogstation account would not register the change. It still showed my character, Nakash Ezhno on Goblin still. I contacted support and they told me to wait a couple days. I waited. Nothing changed. Mogstation was still showing Nakash Ezhno on Goblin. I thought this was bug but just to be sure (because leveling potions cost a lot of money) I purchased the optional item Blackflame Lord's Yukata. As come to find out, I did not receive my item. So I contacted support. The game master was able to get my purchase to me. However, when I told him what the issue was, he just told me that I deleted my character and I was lucky that it was done relatively quickly because it was just deleted. I told him that the character is not deleted, I transferred him. Didn't believe me and just ignored it.
Not caring if I used that character or not sense I was going to purchase a leveling potion regardless, I decided to create a new character and purchase the leveling potion that way. Created new character. Mogstation didn't show him. Contacted support. Said to give it some time. Did. Still not showing new character 8 months later.
Endless back and forth over this ensued for several months. Briefly interrupted by COVID-19. The issue was trying to communicate the issue. It was hard because essentially Square Enix Support was seeing one thing and I the other.
Still editing* Sorry learning how to post on this forum is like taking another language
Continue reading...
Frequency: Since October 11th, 2019.
World name: Midgardsormr
Character name: Nakash Ezhno
Class/Level: Monk/ 58
■ PS4 Specs
Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-115A
I was told by Square Enix Support to create bug report via forums.
I have been in a long hiatus playing ffxiv. I haven't played since Heavensward and when I reactivated my sub, I transferred an existing character from Goblin home world to Midgardsormr. I did this in October. Upon the transfer, my Mogstation account would not register the change. It still showed my character, Nakash Ezhno on Goblin still. I contacted support and they told me to wait a couple days. I waited. Nothing changed. Mogstation was still showing Nakash Ezhno on Goblin. I thought this was bug but just to be sure (because leveling potions cost a lot of money) I purchased the optional item Blackflame Lord's Yukata. As come to find out, I did not receive my item. So I contacted support. The game master was able to get my purchase to me. However, when I told him what the issue was, he just told me that I deleted my character and I was lucky that it was done relatively quickly because it was just deleted. I told him that the character is not deleted, I transferred him. Didn't believe me and just ignored it.
Not caring if I used that character or not sense I was going to purchase a leveling potion regardless, I decided to create a new character and purchase the leveling potion that way. Created new character. Mogstation didn't show him. Contacted support. Said to give it some time. Did. Still not showing new character 8 months later.
Endless back and forth over this ensued for several months. Briefly interrupted by COVID-19. The issue was trying to communicate the issue. It was hard because essentially Square Enix Support was seeing one thing and I the other.
Still editing* Sorry learning how to post on this forum is like taking another language
Continue reading...