Hello,
I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:
Character I selected: Yari Darkmoon – Malboro/Crystal
But the system wrongly sent the items to:
Aly’th Seaot, who I absolutely did not select. I confirmed multiple times during checkout that it was going to Yari Darkmoon.
I’ve:
Sent 2 emails to support (they said they can't help and that I need to contact Square Enix support — which I did).
Submitted 2 in-game /supportdesk tickets (no response).
Sent Bug Reports.
Tried “Request Delivery” multiple times over the past 4 days.
Checked my Moogle Delivery Mailbox (0 messages). Still nothing.
Even the Purchase History shows Aly’th Seaot, which is wrong. This is either a bug or a serious misfire in the item delivery system.
I’ve paid real money, and I still haven’t received the items. I’ve gotten no help from support, and the request button or anything, a GM has not contacted me, nothing.
I’m requesting immediate re-delivery of the purchased items to the correct character or a full refund. This experience is extremely disappointing as a new player.
Please help resolve this ASAP.
Thank you.
Correct Character (should’ve received items): Yari Darkmoon – Malboro/Crystal
Incorrectly Delivered To: Aly’th Seaot – Malboro/Crystal
Purchase Date: April 16th, 2025
Items Purchased: Pot of Jet Black Dye, Eastern Faire-goer's Attire
Continue reading...
I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:
Character I selected: Yari Darkmoon – Malboro/Crystal
But the system wrongly sent the items to:
Aly’th Seaot, who I absolutely did not select. I confirmed multiple times during checkout that it was going to Yari Darkmoon.
I’ve:
Sent 2 emails to support (they said they can't help and that I need to contact Square Enix support — which I did).
Submitted 2 in-game /supportdesk tickets (no response).
Sent Bug Reports.
Tried “Request Delivery” multiple times over the past 4 days.
Checked my Moogle Delivery Mailbox (0 messages). Still nothing.
Even the Purchase History shows Aly’th Seaot, which is wrong. This is either a bug or a serious misfire in the item delivery system.
I’ve paid real money, and I still haven’t received the items. I’ve gotten no help from support, and the request button or anything, a GM has not contacted me, nothing.
I’m requesting immediate re-delivery of the purchased items to the correct character or a full refund. This experience is extremely disappointing as a new player.
Please help resolve this ASAP.
Thank you.
Correct Character (should’ve received items): Yari Darkmoon – Malboro/Crystal
Incorrectly Delivered To: Aly’th Seaot – Malboro/Crystal
Purchase Date: April 16th, 2025
Items Purchased: Pot of Jet Black Dye, Eastern Faire-goer's Attire
Continue reading...