Dear SE,
Your DEVs seem to mention Reddit more than the official forum so I shall post my feedback here. Please do something about the Mog Station i2501 error that according to your support team is intended to protect accounts. It is generating way too many false positives (especially during a busy holiday period), and not even protecting my account.
Last night I purchased a large amount, multiple transactions worth since the amount is capped, of Crysta with the intention of handing out Christmas presents to a long list of game friends. Your system permitted me to purchase all this Crysta, therefore, taking my money and converting it to currency only usable on your website. I then went to spend the Crysta and on my first purchase received the i2501 error which prevented the purchase. I reached out to your support staff and got what I assume was a copy and paste response describing what triggers this error (none of the conditions being applicable to me) as it matched the support entry on the error word for word. I waited 24 hours before trying my transaction again as suggested, and I was able to make two purchases before being locked out again with the i2501 error.
This is a poorly implemented solution. You allow the debiting of real money but prevent the spending of SE currency in the name of protecting my account. I don't think I'm the only one who finds this backward. If you had blocked the initial purchase of Crysta I would understand, but it is unacceptable to be locked into a website currency and be restricted on how often I can spend it. At this rate it will take almost a week to spend the Crysta I planned to spend on virtual gifts.
Thank you for your time in reading this,
An aggravated subscriber.
submitted by /u/80_Hg
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Continue reading...
Your DEVs seem to mention Reddit more than the official forum so I shall post my feedback here. Please do something about the Mog Station i2501 error that according to your support team is intended to protect accounts. It is generating way too many false positives (especially during a busy holiday period), and not even protecting my account.
Last night I purchased a large amount, multiple transactions worth since the amount is capped, of Crysta with the intention of handing out Christmas presents to a long list of game friends. Your system permitted me to purchase all this Crysta, therefore, taking my money and converting it to currency only usable on your website. I then went to spend the Crysta and on my first purchase received the i2501 error which prevented the purchase. I reached out to your support staff and got what I assume was a copy and paste response describing what triggers this error (none of the conditions being applicable to me) as it matched the support entry on the error word for word. I waited 24 hours before trying my transaction again as suggested, and I was able to make two purchases before being locked out again with the i2501 error.
This is a poorly implemented solution. You allow the debiting of real money but prevent the spending of SE currency in the name of protecting my account. I don't think I'm the only one who finds this backward. If you had blocked the initial purchase of Crysta I would understand, but it is unacceptable to be locked into a website currency and be restricted on how often I can spend it. At this rate it will take almost a week to spend the Crysta I planned to spend on virtual gifts.
Thank you for your time in reading this,
An aggravated subscriber.
submitted by /u/80_Hg
[link] [comments]
Continue reading...