Problem with the level 96 healer role quest; "unable to commence cutscene" error and therefore unable to progress quest.
■ Date & Time: 02/08/2024 17:55 UK Time
■ Frequency: Always
■ World name: Moogle
■ Character name: Nekizo Lyehga @Moogle
■ NPC name: Befuddled Bather
■ Quest name: Taste of a Toxin Paradise Lvl 96
■ Class/Level: Quest = Healer Lvl 96. Character = WHM Lvl 100.
■ Area and coordinates: Upper La Noscea ( 30.1 , 24.1 ) Z: 0.2
■ Platform: Windows
■ Client Language: English
■ Steps:
1. Attempt to cast Esuna on Befuddled Bather as instructed in quest.
2. Screen goes to black.
3. "Unable to commence cutscene." red error message appears on screen and in chat.
4. Unable to progress or complete the level 96 healer role quest as a result.
5. Multple other players around having same problem (Viola Lya @Moogle and Cyldianne Floeraskwyn @Sagittarius).
6. Logging off and on has no affect. Exiting zone and re-entering zone has no affect. Class has no affect.
Continue reading...
■ Date & Time: 02/08/2024 17:55 UK Time
■ Frequency: Always
■ World name: Moogle
■ Character name: Nekizo Lyehga @Moogle
■ NPC name: Befuddled Bather
■ Quest name: Taste of a Toxin Paradise Lvl 96
■ Class/Level: Quest = Healer Lvl 96. Character = WHM Lvl 100.
■ Area and coordinates: Upper La Noscea ( 30.1 , 24.1 ) Z: 0.2
■ Platform: Windows
■ Client Language: English
■ Steps:
1. Attempt to cast Esuna on Befuddled Bather as instructed in quest.
2. Screen goes to black.
3. "Unable to commence cutscene." red error message appears on screen and in chat.
4. Unable to progress or complete the level 96 healer role quest as a result.
5. Multple other players around having same problem (Viola Lya @Moogle and Cyldianne Floeraskwyn @Sagittarius).
6. Logging off and on has no affect. Exiting zone and re-entering zone has no affect. Class has no affect.
Continue reading...