Lost My House And I'm Devasted/confused

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After years of playing this game, I finally landed my dream house when the three new wards were opened up. Unfortunately, I wasn't really able to enjoy it and get the most out of it. My brother was diagnosed with a serious medical condition and I had to function as one of his care takers. I received and email on the 11th saying I was up for demolition, which was shocking. I still play from time to time, but I kept my sub up and would step into my house when I was able to log on.

After I got the email I stepped into my house and thought nothing of it. I'd done what I was supposed to do and saved it, but heard nothing back. I logged in today and my house is gone. Years of building up what I needed to buy my medium, then waiting for it to open up or for new wards, and now it's gone.

I don't think there is anything that can be done for me at this point. The space went to someone yesterday. It's not like they can give it back and I'm just sort of beaten. I just dont understand how this happened when I have entered my home. On the off chance that there is anything that can be done, anyone got any guidance?

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