Legacy Mark Not Appearing On My Legacy Character

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Hi, I have a Legacy Account with the following features:
- Legacy Chocobo
- Different subscription fee
- ARR end-game credits displayed my name

But I do not see the Legacy Mark on my character.

This Character started in Odin through Beta and 1.0 and then ended up in Midgardsormr before I transferred to Kujata recently.

I did a GM call with GM Zeigunav not long ago and Zeigunav told me that my character was not created in 1.0 and that I should check another character that I have in another world. When I said that I do not have another character, Zeigunav told me that the GM team is very sure that I do and that I should check the other data centers to find my other character and see if that character has the mark. I told Zeigunav that my mogstation character list only shows one character and it is this one but he said GMs can't see the mogstation details but they are still quite sure I have one more character.

So I went and check all the data centers and none of them contains another character, as suspected.

Where is my other character that the GM was so adamant that I have? Why don't I see it in any of the data centers and why don't I see it listed in my Mogstation under my service account?

I do have another service account but that one is a Beta account and does not have any characters registered.

So this one and only character that I have must be the same legacy character from 1.0. Please help. Thanks!

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