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"This service account does not have a valid FINAL FANTASY XIV license for this platform or your subscription has expired."

If I haven't canceled my subscription then why am I getting this message? Is it because I am using a new mouse? My subscription renews monthly. If it is a error on SE's part I hope I'm not being charged twice. Now being in the game the game itself tells me I can't use 3 of my retainers because they are suspended. What kind of bs is this? I did not cancel them.

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