Lag Makes Game Unplayable 01/22/2020

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Date & Time: 01/22/2020 & ALL DAY!
Frequency: ALL DAY!
World name: Famfrit
Character name: Kluya Aether
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: all classes/varies
Party or solo: both
In-game time: all day
Area and coordinates: everywhere
Housing: happens there too
Steps:
1. Restarted PC
2. checked other streaming internet services
3. logged out and logged back in
all no help
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: High Speed/Comcast(xfinity)
- Modem maker/model number: i don't know

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
n/a it's happening to my fiance' on his PS4. he is having the EXACT same Lag issues

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

Another random party member in the Palace of the dead was having the same issue earlier.

On going problem all day, I figured it would be resolved in a few hours. 5 hours later, no help issue persists. going to go play something else for awhile until the problem is fixed.

THE GAME IS UNPLAYABLE If I could get a refund for this month I would like one...

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