Hello! I'm not sure where else to turn as Support hasn't been helpful with this issue, so, my apologies as I know this is in the wrong place.
Last night, my husband tried to purchase something from the online store using our debit card - the same one that pays both of our monthly subs with no issue - and it kept giving him a 'Card Unavailable' message. I then tried to gift it to him from my account and received the same message. Then we tried both Amazon Pay - didn't work - and buying Crysta via PayPal, which also didn't work.
So, we waited the recommended 24 and tried again tonight. Of course, it let me purchase the Crysta through PayPal; however, when I try to actually purchase something with it, it returns a i2501 error on paying with the Crysta that's sitting here in my account (and our card and Amazon Pay still won't work either).
Can someone please advise who we need to speak with to resolve this issue? I'm wanting to spend money but SE doesn't want it?
Thank you kindly in advance for any assistance you are able to provide.
P.S. I did just read that you cannot gift items with Crysta, which is fine. We would still like for him to be able to purchase something directly on his account and purchasing Crysta for himself isn't working now either.
-Lady Psylynce - Primal - Exodus
Continue reading...
Last night, my husband tried to purchase something from the online store using our debit card - the same one that pays both of our monthly subs with no issue - and it kept giving him a 'Card Unavailable' message. I then tried to gift it to him from my account and received the same message. Then we tried both Amazon Pay - didn't work - and buying Crysta via PayPal, which also didn't work.
So, we waited the recommended 24 and tried again tonight. Of course, it let me purchase the Crysta through PayPal; however, when I try to actually purchase something with it, it returns a i2501 error on paying with the Crysta that's sitting here in my account (and our card and Amazon Pay still won't work either).
Can someone please advise who we need to speak with to resolve this issue? I'm wanting to spend money but SE doesn't want it?
Thank you kindly in advance for any assistance you are able to provide.
P.S. I did just read that you cannot gift items with Crysta, which is fine. We would still like for him to be able to purchase something directly on his account and purchasing Crysta for himself isn't working now either.
-Lady Psylynce - Primal - Exodus
Continue reading...