So the setup: I bought my wife a license for FFXIV years ago on my Steam account, and she's been playing ever since. Last year, SE changed their policies to require Steam accounts to only log in using the Steam version of the game. Since she does not have a Steam account, she has to use mine, which means I can't play other games while she's logged in.
I just bought a new copy of the complete collection for her, thinking we could just add it to her account like a PS4 license. Apparently that's not the case, because the whole account is flagged as the Steam version.
So I tried opening a support ticket. The rep was totally unhelpful, just kept repeating that they couldn't transfer a license from Steam to Windows, refused to bump me to a higher support tier, then disconnected me while I was typing.
I love this game but I'm so pissed off by the stupidity of this whole situation that I want to delete both of our accounts and never buy a game from this company again. I'm not actually going to do that, but it's like holy crap how can this be so dumb? All I want is to change the license on the account from one to another. I don't even care about having the old license available to register on a new account or anything. We'd also be fine transferring her characters to a new account, but apparently that's not an option either.
Any chance someone here can help?
Continue reading...
I just bought a new copy of the complete collection for her, thinking we could just add it to her account like a PS4 license. Apparently that's not the case, because the whole account is flagged as the Steam version.
So I tried opening a support ticket. The rep was totally unhelpful, just kept repeating that they couldn't transfer a license from Steam to Windows, refused to bump me to a higher support tier, then disconnected me while I was typing.
I love this game but I'm so pissed off by the stupidity of this whole situation that I want to delete both of our accounts and never buy a game from this company again. I'm not actually going to do that, but it's like holy crap how can this be so dumb? All I want is to change the license on the account from one to another. I don't even care about having the old license available to register on a new account or anything. We'd also be fine transferring her characters to a new account, but apparently that's not an option either.
Any chance someone here can help?
Continue reading...